Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

We are seeking a dedicated Lead Care Manager (LCM) to join our team. Reporting to the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager, the LCM serves as the primary coordinator for clients, partnering with healthcare providers, specialists, pharmacists, social service agencies, and other stakeholders to ensure seamless, person-centered care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

Internal Title: Lead Care Manager

This is a critical role that we're looking to fill as soon as possible.

What you’ll do

Remote care management duties as described below:

Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports

Oversees the development of the client care plans and goal settings

Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services

Connect clients to other social services and supports that are needed

Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)

Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles

Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system

Evaluate client’s progress and update SMART goals

Provide mental health promotion

Arrange transportation (e.g., ACCESS)

Complete all documentation, including outcome measures within the timeframes established by the individual care plans

Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems

Complete monthly reporting to ensure program compliance

Attend training as assigned

Your experience and qualifications

2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations

Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends.

Working knowledge of government and community resources related to social determinants of health

Clean driving record, valid driver's license, and reliable transportation

Excellent oral and written communication skills

Positive interpersonal skills required

Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

Bilingual (English/Spanish) preferred

At this time we are only considering applicants in the following states: Arizona, Colorado, Illinois, Nevada, Oregon, Texas, Utah and Washington.

Keywords: Care Manager, Case Manager, Social Work, Community Health Worker, Behavioral Health, Housing Navigator, Care Navigator, Care Coordinator, Healthcare

Additional Information

The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.