Our team shared’s mission is deploy AI agents to transform how patients and doctors connect

We believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.

Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.

Already trusted by 15 000+ providers, we’re transforming the patient–provider relationship, one call at a time.

Want to shape the future of healthcare?

Join us !

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Articles on our A round (techfundingnews, Maddyness, les echos, our blog)

Context

Vocca builds AI voice agents for healthcare providers: they answer patient calls, book and reschedule appointments, and handle confirmations and reminders, so medical teams can focus on care. Following our $25M Series A, we are a team of 50+ across Paris and New York, working with around 240 healthcare organizations (imaging, ophthalmology, dental and more) across 700+ sites.

Our users are medical secretaries, center directors and practitioners. When something blocks them, they need a clear answer, fast. Support volume grew 5x in 12 months, and we are building a Customer Experience team that keeps up: faster answers, clients who are autonomous from day one, and processes that scale.

You join the CX team, within Operations, as Care Ops Intern, reporting to Sylvain, our CX Manager.

Your mission

Be the first point of contact for our users and make sure every request gets a fast, clear answer. Then make the next request unnecessary: turn recurring questions into guides, videos and Help Center content that make clients autonomous.

Expected outcomes

After 1 month

You know the full client journey, from deployment to support, and who to call on for each topic

You handle level-1 Intercom tickets on your own, with growing complexity

You own a first recurring mission end to end (e.g. monitoring bot alerts)

After 3 months

You handle complex tickets on your own and escalate bugs with a clear diagnosis

You have audited our training content (Vocca Académie) and shipped the first missing guides and videos

You bring recurring issues and product signals to Product and Tech every week

At the end of your internship (6 months)

A self-serve Help Center live, covering the most frequent requests

Onboarding content in use for the secretaries of new clients

Key CX processes documented (bug reports, escalations) and handed over cleanly

What you'll own

Customer support (70% of your time)

Handle incoming Intercom tickets quickly and clearly

Diagnose issues (configuration, Doctolib, bugs) and escalate to the right people

Write professional, accessible answers for a non-technical audience

Spot recurring patterns and bring weak product signals back to the team

Customer experience resources (20%)

Create and maintain clear user guides (Notion, PDF)

Produce onboarding videos: scripting, and light editing with AI tools

Build a self-serve Help Center that reduces support volume

Improve the activation journey of new clients, starting with secretary training

Process and scale (10%)

Document existing processes (bug reports, escalations)

Identify friction and propose concrete improvements

Work across the Product, Ops and Tech teams

This role is for you if

Must have

You are available for a 6-month full-time internship, under an internship agreement (convention de stage)

Fluent written French: you write to French medical teams every day

You are comfortable with digital tools (Notion, Intercom, Claude), or you learn them fast. No technical background required.

What we'll assess

Client writing: your messages are structured, adapted to the reader (secretary, practitioner, center director) and jargon-free, without losing accuracy

Diagnosis and product curiosity: faced with an unknown case, you ask the right questions in the right order and isolate the cause: usage error, configuration or bug