Vice President, Client Success
Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.
We’re looking for an experienced VP of Client Success to own revenue growth from our existing client base while scaling and upskilling our Client Success teams. The ideal candidate will have experience working with self-insured employers (we have over 500 client organizations today), large health plans (we have over 20 health plan customers) and related health industry partners (e.g., PBMs, channel partners, etc). This role is beyond managing the day-to-day needs of a client base - it is about preparing us strategically, organizationally, and operationally for our next level of scale. The VP of Client Success must be able to expertly navigate rapid change, approach problems with creativity and curiosity, and be able to partner seamlessly with internal and external stakeholders to drive critical initiatives forward.
Virta is at an exciting stage of its growth journey and this candidate will play a critical role in shaping the customer success team and expanding our access to patients across the US.
Responsibilities
Lead executive for Employer and Health Plan customer segments, including the Implementation function
Growing and evaluating our systems, processes, and people to keep pace with the scale of our customer growth
Successfully grow and manage our revenue from our existing book of business
Provide top level service to our rapidly growing customer base. Importantly this includes an analytical competency for sharing the transformative impact of our treatment on their population in order to excite and delight while also providing hard dollar savings
Develop and deepen relationships with key executives within our largest employer and health plan clients
Partner with customers on program goals and KPIs, sharing Virta ROI
Manage and mentor a high performing team of customer success & implementation managers while driving incremental efficiency across the team
Own the acceleration of account expansions and renewals. Identify renewal risks and implement remediation plans; grow client size YoY through new product adoption and improved member participation
Partner with our Patient Marketing team to drive marketing access and best practice adoption within new & existing customers
Act as a customer advocate internally across our Operations and Product teams to continue to refine the customer and patient experience including customer launches, patient onboarding and enrollment, billing etc.
Define, grow and manage customer success team, processes, and infrastructure
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
Understand the Virta product set and value proposition
Get to know our existing customer base - the organizations, the opportunities, and the challenges; this will be the basis to develop/refine account expansion and renewal plans
Develop a high-level strategy for growth and scaling in 2027 and beyond
Build relationships internally with key cross functional counterparts in Commercial, Product, Ops and Clinical organizations
Build relationships with some of our key customers
Requirements
15+ years experience in Commercial Leadership, specifically within healthcare and focused on both large employers and health plans
Track record of implementing strategies to drive revenue growth through expansion and account retention