Streaming TV is no longer just a brand awareness channel. It’s becoming a core part of the performance marketing mix, alongside search and social. Vibe.co is building the platform that makes TV work like the rest of the acquisition stack: targeted, measurable, and optimized for results.

Vibe.co is an Audience First Streaming TV Advertising platform that gives marketers the tools to reach the right audiences, optimize campaigns in real time, and understand what’s actually driving business outcomes. With hyper-targeted segmentation, AI-powered recommendations, real-time optimization, and incrementality measurement, Vibe brings the precision and accountability of digital advertising to the biggest screen in the house.

Today, more than 12,000 brands use Vibe.co to reach 120 million+ households. And in August 2026, Vibe.co became a Walmart company, opening up a new chapter for the business and the industry. With Walmart’s first-party data and purchase signals now part of the Vibe platform, advertisers can connect TV advertising to real-world transactions and measure the impact of CTV with a level of precision previously associated with platforms like Google and Meta.

This is a unique moment to join Vibe. With Walmart’s scale, data, and reach behind us, we’re building the next generation of TV advertising and creating a more measurable, performance-driven future for the channel.

About the Role

You'll join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the intersection of retention, expansion, and product influence — you're not just managing accounts, you're building the partnerships that define what great looks like in streaming TV advertising. We're scaling our enterprise business, and we need someone who can carry a book of business with both strategic depth and operational precision. Three reasons to want this: real ownership over revenue outcomes, a direct line into how the product evolves, and front-row access to a category being built in real time.

What You'll Do

Own the Customer Relationship

Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts

Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations

Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform

Drive Revenue Outcomes

Own renewal and expansion targets across your book of business

Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals

Forecast account health accurately and act early on risk signals

Deliver Campaign Excellence

Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform

Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing

Translate performance data into clear, actionable recommendations that clients can act on immediately

Be the Voice of the Customer

Bring customer feedback and unmet needs directly into product and roadmap conversations

Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience

Represent the customer perspective in internal decisions without losing sight of business priorities

What You Need

5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar

Proven track record of hitting retention and expansion targets across a named account portfolio

Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy

Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement

Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is