Account Manager-Customer Success

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

What You'll do

Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients

Craft agendas, host weekly meetings, and stay on top of actions items for key accounts

Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients

Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts

Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders

Work with product and engineering on client feedback loop, bug identification and resolutions

Work with onboarding and implementation to on-board new acquisition clinics

Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

You Should Have

4+ years of experience in account management

Bachelor's Degree

Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts

Excellent time and process management skills

Experience in developing client facing reports with actionable insights and recommendations

Experience in developing and presenting data analyses and partner business reviews

Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel

Interest in client relationship building and willingness to travel for client-facing events

A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits (Full Time Roles)

100% remote within the USA

Medical, Dental, and Vision Insurance

Automatic 401k contribution

Employee referral program

At home office set up

Bi-annual company retreats

Open vacation policy

Equity

Monthly team events

The typical base pay range for this role across the U.S. is: $80,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $85,000 - $100,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

In addition to base compensation, Vetcove offers a comprehensive benefits

package. Please refer to the “Benefits (Full Time Roles)” section above for more

details.

To apply, please submit your application through Vetcove’s Careers Page. The application deadline is December 1st, 2026.

Please note we are unable to sponsor work visas at this time.

Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:

Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!