Manager, Client Onboarding and Implementation

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

About the Position

As an Onboarding and Implementation Manager at Vetcove, you'll lead the strategy and execution of end-to-end onboarding for veterinary clinics across our platform. You'll manage and mentor a team of 5+ Onboarding Specialists, setting the standard for how clinics experience implementation—from kickoff through post-launch—while ensuring every clinic is positioned for long-term success.

You'll serve as the point of contact for clinic partnerships during implementation, drive cross-functional alignment with product, engineering, strategy, and support, and build the systems and processes that allow your team to scale. In some cases, you may travel to client sites to support critical go-lives and ensure successful deployment.

What You'll Do

Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery

Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution

Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience

Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities

Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed

Build, refine, and scale project management processes, templates, and tooling used across the team

Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations

Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment

Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

You Should Have

Bachelor's degree

4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role

Proven experience leading and developing high-performing teams in a fast-paced environment

Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements

Exceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholders

Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks

Experience working with clinics, healthcare providers, or other medical environments is a plus but not required

Willingness to travel to client sites as needed (up to 10–15%)

Benefits (Full Time Roles)

100% remote within the USA

Medical, Dental, and Vision Insurance

Automatic 401k contribution

Employee referral program

At home office set up

Bi-annual company retreats

Open vacation policy

Equity

Monthly team events

The typical base pay range for this role across the U.S. is: $90,000/year - $150,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $90,000 - $120,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.