About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About the Role

The VP of Commercial owns Veho's entire commercial product surface: the client, the consumer, and the new offerings that monetize both. This leader defines and delivers the shipper-facing product strategy, owns the end-consumer experience , and builds Veho's New Offerings portfolio. What makes this role hard is the breadth. It spans B2B enterprise product, consumer product, and 0-to-1 new business lines, each with its own senior leader, and all of it has to ladder into one prioritized commercial roadmap that Sales, Operations, and the executive team trust.

Key Responsibilities

Client Core Product & Client Services Operations

Own Veho's shipper-facing product strategy and roadmap: self-serve tools, API and WMS/OMS integrations, shipper portal, transparency (Pulse AI), and core capabilities like signature/PIN on delivery, SMB pickups, and ship-from-store.

Define and launch the tiered offering structure (OTD guarantees, claims rates, support levels) and the add-on architecture around it.

Lead and grow Client Services to deliver world-class onboarding, integration support, and ongoing success.

Key metrics: shipper NPS, retention/expansion, feature adoption, integration health, time-to-live, time-to-value.

Consumer Product

Own the consumer web/mobile rebuild and the end-to-end consumer delivery experience.

Build the consumer monetization portfolio: pay-to-upgrade speed/tier, subscription ("Veho Prime"), delivery insurance, financing/BNPL, 2-hr scheduled delivery with revenue share to clients, and "all deliveries in one place."

Integrate deeply and own the consumer: turn consumer engagement into a defensible asset that clients value.

Key metrics: consumer MAU/engagement, CSAT, attach rate on paid consumer products, consumer-driven revenue, rev share delivered to clients.

New Offerings (Digital & Physical)

Own the New Offerings portfolio: horizontal products designed to work across Veho and other carriers.

Digital: insurance, fraud protection, post-purchase engagement, pre-purchase conversion products (e.g., estimated delivery date).

Physical: returns drop-off network (build or partner), air zone skip, pickup/drop-off network products.

Run a disciplined 0-to-1 motion: validate, price, pilot, and make explicit scale-or-kill calls.

Key metrics: new offering revenue and margin, pilot velocity, attach rates, cross-carrier adoption.

Commercial Roadmap, Metrics & Go-to-Market Partnership

Own the single prioritized commercial roadmap across all three pods, with explicit tradeoffs against revenue, retention, and margin.

Partner closely with Sales and Account Management to translate shipper needs and market signals into prioritized product requirements and roadmap commitments.

Define and own the commercial product metrics stack end to end.

Key metrics: roadmap predictability, revenue influenced by product launches, executive/Sales trust in the roadmap.