Strategic Account Manager

Meet Upside

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You'll Make

We're looking for a motivated Strategic Account Manager to join our growing team. In this role, you will lead the development of strategic account plans that serve to retain and grow our partnership with some of the fuel and c-store industry's biggest brands. You will develop detailed knowledge of the product, coordinate with internal partners, strengthen client relationships through informative reporting and outstanding service, and ensure clients are always receiving excess value from the Upside platform. As a Strategic Account Manager, you will collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help achieve business growth. This role reports to our Senior Manager, Account Management.

Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside

Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation

Proactively predict and address concerns before they advance to churn risk

Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth)

Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements

Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers

Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies

Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers

Competencies You Have

7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor's degree required

Strong public-speaking skills, and the ability to speak to both formal and casual audiences

Proven experience exceeding goals

Project-management abilities, including timeline management, client communication, and report interpretation

Creative demeanor, with a capability to work successfully with both internal and external clients.

Strong analytical skills that will translate analysis into relatable and compelling talking points and stories

Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong)

Ability to travel up to 20%

Location

This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.

Compensation

The U.S. base salary range for this full-time position is $151,000 - $180,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

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Benefits

Medical, dental, and vision coverage starting on Day 1

Equity (ISOs)

401(k) program

Family planning programs + paid parental leave

Physical fitness and wellness memberships

Emotional and mental health support programs