Overview

We’re looking for a Senior Product Designer to own and elevate the end-to-end design experience across Uniti’s products.

At Uniti, customers use our platform to configure, monitor, and operate AI agents across voice, chat, SMS, WhatsApp, and email. We also build real-time web chat experiences where end users interact directly with these agents.

You’ll design across both sides of the product:

The operational platform used by teams running our AI agents

The end-user experiences where people interact with AI directly

This is a hands-on role spanning UX, interaction design, and polished UI design. You’ll work closely with product, engineering, founders, customer teams, and customers to understand product needs and translate them into intuitive, consistent, and high-quality experiences.

You’ll own the design process from early concepts and user flows through final designs, implementation support, and iteration. Product discovery and customer research will be part of the role, but the primary focus is designing and delivering excellent product experiences.

The interaction patterns for AI-native and agentic software are still evolving. We’re looking for someone who is excited to explore these patterns while maintaining a high bar for clarity, usability, visual quality, and consistency.

What you’ll do

Own the end-to-end design process across Uniti’s products

Translate product requirements and complex workflows into clear, intuitive user experiences

Design user journeys, information architecture, wireframes, prototypes, and polished interfaces

Improve the UX and UI of agent configuration, reporting, monitoring, analytics, and operational tooling

Design high-quality interaction experiences for our customer-facing web chat products

Help define interaction patterns for AI-native and agentic software

Collaborate with founders, product stakeholders, customers, and engineers to understand needs and shape solutions

Conduct customer interviews and usability sessions when needed to validate assumptions and improve designs

Create interactive prototypes to communicate ideas and test workflows

Build, maintain, and evolve a consistent design system across the product

Produce implementation-ready designs, states, behaviors, and specifications

Work closely with engineering throughout implementation and review the finished experience for design quality

Improve accessibility, responsiveness, consistency, and usability across the product

Balance user needs, business goals, and technical constraints

Contribute to product direction and roadmap discussions

Stay current with emerging AI interfaces, design patterns, tools, and user expectations

What we’re looking for

7+ years of experience designing digital products

Strong experience designing SaaS products, operational software, or other complex systems

Excellent UX, interaction design, and visual design skills

A strong portfolio demonstrating thoughtful user flows and polished product interfaces

Ability to take a product need from an early idea through to a complete, implementation-ready design

Ability to simplify complex workflows without losing important functionality or context

Strong understanding of information architecture, hierarchy, layout, typography, and interaction states

Experience creating and maintaining scalable design systems

Strong command of Figma, including components, variants, auto layout, and prototyping

Experience designing responsive and accessible web interfaces

Strong product judgment and attention to detail

Comfortable working directly with engineers and reviewing implementation quality

Comfortable talking with customers and translating feedback into product improvements

Strong communication and cross-functional collaboration skills

Comfortable operating independently in a fast-moving startup environment

Curiosity about AI products and the future of software interfaces

Nice to have

Experience designing AI-native, conversational, or agentic products

Experience with analytics, monitoring, configuration, or operational tooling