United Talent Agency (UTA) seeks a highly motivated ServiceNow Engineer to lead the strategy, governance, and operational excellence of the organization’s Configuration Management Database (CMDB). As the primary steward of enterprise configuration data, this individual will leverage deep ServiceNow expertise to administer and enhance the CMDB, drive Common Service Data Model (CSDM) adoption, improve data quality, optimize Discovery processes, and strengthen service relationships across the technology ecosystem. Partnering closely with Infrastructure Engineering, Security, Endpoint Engineering, Application Owners, and Service Owners, the ServiceNow Engineer will ensure business applications, technical services, and supporting infrastructure are accurately represented within the CMDB. This role is instrumental in establishing sustainable governance practices, reducing duplicate and orphaned configuration items, delivering actionable dashboards and metrics, and serving as UTA’s CMDB subject matter expert. By building and maintaining a trusted source of truth for enterprise technology, the successful candidate will enable improved operational decision-making, automation, service reliability, and support the foundation for future IT Service Management, Asset Management, Change Management, and AI-driven initiatives across the organization.

The salary range for this role is $100,000 to $125,000 commensurate with experience and skills.

What You Will Do

CMDB Ownership & Governance

Serve as the primary owner of UTA's Configuration Management Database (CMDB)

Develop and maintain CMDB governance policies, standards, and operational procedures

Monitor CMDB health, identify data quality issues, and drive remediation efforts

Establish ongoing processes that ensure configuration data remains accurate, complete, and reliable

Define and measure CMDB health metrics, KPIs, and reporting

ServiceNow Administration

Administer and enhance ServiceNow CMDB functionality

Configure and optimize Discovery, Identification & Reconciliation Engine (IRE), and related CMDB capabilities

Support Service Mapping and CSDM implementation efforts

Troubleshoot CMDB-related issues and improve platform performance

Partner with ServiceNow administrators and developers on enhancements and automation initiatives

Enterprise Application & Service Management

Partner with Application Owners and Service Owners to document and maintain accurate application and service information

Ensure business applications, technical services, and service offerings are properly modeled within the CMDB

Maintain relationships between applications, infrastructure, business services, and supporting technologies

Assist in developing enterprise service models aligned with CSDM best practices

Cross-Functional Collaboration

Work closely with Infrastructure, Security, Endpoint Engineering, Cloud Operations, and Enterprise Applications teams

Support Incident, Problem, Change, Asset, and Knowledge Management processes through accurate configuration data

Participate in architecture reviews and project planning

Provide guidance and education on CMDB governance and best practices

Continuous Improvement

Identify opportunities to automate CMDB population and maintenance

Drive continuous improvements in data quality, governance, and operational maturity

Develop dashboards and reporting for CMDB health

Stay current on ServiceNow platform capabilities and CMDB best practices

What You Will Need

Bachelor's degree in Information Technology, Computer Science, or equivalent experience

5+ years managing or supporting an enterprise CMDB

3+ years of hands-on ServiceNow administration experience

Strong understanding of ServiceNow CMDB, Discovery, IRE, and CSDM

Experience working with enterprise applications and application portfolio management concepts

Knowledge of Windows/Linux servers, networking, cloud platforms, endpoint management, and enterprise applications

ServiceNow Certified System Administrator (CSA) preferred

ServiceNow Certified Implementation Specialist (Discovery and/or Service Mapping) preferred