Senior Solutions Engineer, Consumer

This is a fully remote role in the United States.

As a Senior Solutions Engineer, Consumer, you will play a pivotal role as part of the team that is building consumer-facing healthcare experiences that help people understand what they’ll actually pay before receiving care. Whether embedded in conversational AI, care navigation platforms, patient portals, scheduling workflows, or health plan and benefits platforms, our estimates give consumers real, personalized prices instead of generic ranges. Turquoise is looking for a talented individual with strong cross-functional skills, data expertise, product intuition, a deep understanding of the revenue cycle and billing and coding, and a passion for giving people certainty about the cost of healthcare.

In this role, you will be a trusted partner to our product team as we research, build, and validate thoughtful and precise pricing, billing, and bundling logic behind our shoppable service packages, providing accurate and clear estimates to consumers through our Consumer Pricing API. You’ll also partner with sales and customer success to scope opportunities well, get customers live, and help them succeed with our products.

Your expertise in our pricing data warehouse will drive more certainty and choice for consumers as they seek to understand the cost of care. You'll have the opportunity to create data-driven solutions, expand product adoption, and actively contribute to our product roadmap.

We encourage you to bring your innovative, analytical, and resourceful mindset to this role. You'll have the chance to solve unique problems, manage multiple projects efficiently, and build strong relationships inside and outside Turquoise. We measure success in two ways: thoughtful and efficient collaboration with product and engineering, and how well customers use our products, starting with careful scoping during the sale and continuing with a great long-term customer experience.

Responsibilities

Partner with product to define, build, validate and expand our shoppable service estimates, including the pricing, billing, and bundling logic behind them

Work closely with data and engineering to make sure our upstream data infrastructure enables accurate estimates and supports our consumer product needs

Serve as the go-to technical and product expert and partner for Sales and Customer Success, leading technical discovery, scoping, and demos

Guide customers through API integration, implementation, and launch, making sure our products meet their needs, are fully understood, and see strong adoption

Gather and prioritize technical feedback from customers, and make sure it drives our product development

What You’ll Bring

7+ years of experience in healthcare revenue cycle, billing and coding, claims, care navigation, or digital health

Specific expertise working with institutional and professional claims

A deep understanding of commercial reimbursement and benefit design and how both translate to what a consumer actually pays for care

Strong SQL skills and experience working with large, complex healthcare datasets

Familiarity with APIs (REST, JSON) and how customers integrate them into their products

Experience working in a customer-facing technical role, such as solutions engineering, implementation, or management consulting

Product intuition and the ability to tackle complex research projects to produce clear answers and recommendations

Strong analytical, problem-solving, and mathematical skills, paired with creative thinking

Excellent written communication, organizational, and interpersonal skills, with the ability to collaborate across functions and seniority levels and build strong customer relationships

A drive to deliver consistent, accurate, high-quality work at a fast pace

Nice to Haves

Experience building or supporting consumer-facing care navigation or digital health products

Benefits

Competitive pay with equity options

Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options

Company-sponsored disability & life insurance