About Tunnl

Tunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real-time insights, identify optimal communication channels, and measure changing attitudes over time.

Tunnl serves brands, agencies, and advocacy groups alike - organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience-informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you're building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.

About the Role

The Senior Account Director is a senior leader within Tunnl’s Client Experience team, responsible for delivering exceptional value to clients, managing complex accounts, and mentoring junior team members. This role bridges insight delivery, strategic partnership, and internal coordination, serving as a key driver of client retention and growth.

Reporting to the VP of Client Experience and Insights, this position owns a $3M–$4M book of business and collaborates closely with Research & Data Operations, Product, and Sales to ensure Tunnl’s work is impactful, efficient, and aligned to client priorities.

This is a hands-on, externally facing role requiring strong business acumen, storytelling skills, and operational clarity. You will lead client conversations, scope new work streams, and coach Account Managers and Analysts to deliver with excellence.

The ideal candidate is a motivated self-starter who enjoys solving problems, works well in fast-paced environments, takes pride in getting the details right, and is eager to leverage their technical and analytical skills in survey research and microtargeting. While it's preferable to have candidates in the DC-area, this role is open to US-based, fully remote candidates as well.

Responsibilities

Client Strategy & Growth:

Lead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors

Partner with AEs to drive renewals, upsells, and long-term account expansion

Translate client business goals into scoped research and audience strategies

Present insights and recommendations to senior stakeholders

Project Oversight & Delivery:

Scope and manage projects across research, reporting, and audience activation

Ensure timely delivery of client outputs and escalate blockers when needed

Provide feedback and coaching to team members on storytelling, timelines, and client-facing materials

Maintain quality control across decks, insights, and deliverables

Internal Collaboration & Cross-Functional Leadership:

Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering

Coordinate intake and scoping processes with internal stakeholders

Help shape client segmentation, tiering, and service model strategy

Support development of SOPs, planning frameworks, and reporting templates

Team Coaching & Mentorship:

Manage and coach Account Managers and Research Analysts assigned to your accounts

Provide regular feedback and growth paths aligned with Tunnl’s talent ladder

Guide junior team members through client conversations, insight framing, and audience usage strategy

Contribute to team rituals and peer support culture

Required Qualifications

10+ years of experience in client-facing roles across public affairs, agency, corporate communications, or SaaS

Proven ability to manage $3M+ in client revenue across multiple accounts

Experience leading client reporting, insight delivery, and strategic account growth

Comfortable interfacing with VPs, C-suite, and senior government or advocacy stakeholders

Strong written and verbal communication skills with demonstrated storytelling expertise

Occasional domestic travel to visit clients or to attend industry conferences (approximately 2-3 days per month)