About the Role

Own the customer lifecycle for AI voice agents, from deployment through optimization and expansion. You will connect customer teams with product, helping deliver measurable business outcomes while building the operating playbook for this growing function.

What You'll Do

Manage customer relationships end to end, learning their business needs and scoping, deploying, and improving AI voice agents.

Present agent capabilities and return on investment to customer decision-makers, using data to demonstrate impact.

Investigate agent behavior, debug issues on individual calls, tailor conversation flows, and address compliance needs.

Partner with product teams to turn customer feedback and unmet needs into product capabilities.

Develop playbooks and operating standards as the function grows.

What We're Looking For

At least 5 years of product management experience, including direct customer-facing work, ideally at a growth-stage startup.

Experience owning client relationships and a strong ability to bridge product strategy with hands-on execution.

Technical product fluency, including understanding product concepts and basic debugging.

Comfort with data analysis, metrics, and explaining business impact; SQL familiarity is relevant.

Familiarity with AI workflow tools such as Cursor, Claude Code, or ChatGPT.

Experience in B2B SaaS or a regulated field such as lending, financial services, or healthcare is useful.

Comfort working in a fast-moving environment with ambiguity and end-to-end ownership.

Compensation & Benefits

Base salary is $150,000 to $250,000 annually. Visa sponsorship is available.

Location

On-site in San Francisco, California.