About the Role

Lead an engineering team building and deploying AI agents for customer-facing support experiences. You will combine technical leadership, customer partnership, and hands-on problem solving to deliver reliable systems that can scale to large user bases.

What You'll Do

Lead, mentor, and grow a team of engineers building AI agents for complex customer interactions.

Partner with enterprise customers to understand operational challenges and shape scalable agent solutions.

Drive agent deployments from initial implementation through ongoing iteration and optimization.

Work with product, design, and research teams to identify shared customer needs and inform platform direction.

Help define technical strategy and roadmap for AI-powered customer support.

Maintain a high engineering quality bar while encouraging ownership, speed, and customer focus.

What We're Looking For

At least 5 years of software engineering experience, including 1 or more years managing or leading engineers.

Backend or product engineering experience building customer-facing products or complex distributed systems.

Production proficiency in Python and experience with TypeScript and asynchronous programming.

Strong technical depth and comfort investigating failures across complex systems.

Clear communication skills and experience working directly with enterprise customers.

Experience with LLM applications, agentic workflows, or multimodal models is a plus.

Compensation & Benefits

Base salary: $300,000 to $360,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York.