About the Role

Own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. You will work closely with customers and the product team to turn business needs into effective agent experiences and help establish how this function operates as it grows.

What You'll Do

Manage customer relationships end to end, learning each customer's business and scoping and deploying AI voice agents.

Lead strategic customer conversations about agent value, return on investment, and measurable business impact.

Review agent performance, troubleshoot call behavior, tailor conversation flows, and address compliance needs.

Bring customer feedback and unmet needs to the product team to inform product capabilities.

Develop playbooks and operating standards for the forward-deployed product function.

What We're Looking For

At least 5 years of product management experience, with direct customer-facing work and experience at a startup.

A product, computer science, or data science background, or relevant strategy consulting experience, paired with strong customer relationship skills.

Technical product depth, including the ability to understand product concepts and perform basic debugging.

Comfort working with data to assess performance, explain ROI, and draw actionable conclusions.

Familiarity with AI workflow tools such as Cursor and ChatGPT; experience with Cursor, Claude Code, or SQL is relevant.

Experience in B2B SaaS or regulated sectors such as lending, financial services, or healthcare is useful.

Compensation & Benefits

Salary range: $150,000 to $250,000 annually. Visa sponsorship is available.

Location

On-site in San Francisco, California.