At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.

40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste.

We are a social impact company and through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value.

But we’re more than an app: Our mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We are growing fast, with our community 80 million users in 17 countries. Together, we have saved more than 200 million meals from going to waste since we started - but there’s still a lot more we want to achieve.

We’re looking for an exceptional Partner Growth Specialist to join the Polish superstar team at Too Good To Go in Warsaw.

This is a full-time role on a permanent employment contract.

Your mission

The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance. You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspiring them towards a more sustainable behavior, to help us grow our mission.

Your role

Skillfully manage your portfolio of 1000+ partners through phone, email, and text communication, while responding promptly to incoming partner issues.

Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved.

Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience.

Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja, and MyStore.

Serve as a Growth liaison to Sales Specialists, holding weekly meetings and guiding the team through the post-sales process.

Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions promptly.

Have an in-depth knowledge of Too Good To Go’s internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements. Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education.

Be a team player: offer coverage for other Partner Growth Specialists who are out of the office, assist with projects, host weekly team meetings, etc.

Key Capabilities

Experience in a B2B client-facing role, such as Sales, Account Management, or Customer Service

Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau), and Excel/Google Sheets is preferred

Analytical and used to work with KPIs and targets

Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone

A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity

Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners

Excellent interpersonal and communication skills

An empathetic and patient approach

Fluency in Polish (C2 level) and good level of English (minimum B2)

Autonomous and independent - you can schedule your time and juggle multiple tasks at a time

A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative