Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

The Product Manager is a highly collaborative role with endless opportunities to impact our teams, clients, and company. You’ll form close relationships with client stakeholders to understand their goals and vision and will lead multidisciplinary teams to iteratively bring that vision to life. You’ll play a key role in shaping the future of the Product Architecture discipline, while coaching individuals and teams, and still having the opportunity to build unique products with our partners.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

Responsibilities

Build strong client relationships and lead teams in building solutions that align with product vision and outcomes

Collaborate with cross-functional teams to iteratively deliver products that are in line with time and budget constraints

Coach internal and external teams on improved processes and practices

Establish and manage complex requirement backlogs that consider multiple platforms

Facilitate discussions and create processes for scope management and feature prioritization

Collaborate with product designers and engineers to create best-in-class user experiences

Lead technical discussions with engineers to help define system architecture and data flows in order to guide feature development

Organize and lead journey mapping, user story mapping, and other product-oriented workshops

Manage and mentor other Product Architects to help further their career growth

Help drive improvement and development of the Product Architecture discipline within the organization

Embody a growth mindset and apply it in your leadership style

Qualifications

7+ years of experience in the software development industry as a Product Owner, Technical Business Analyst, Requirements Manager, Product Manager, or related position

2+ years of leadership experience - including leading teams and developing individuals in their career

Demonstrated experience managing software projects with complex scope

Experience conducting 1:1s with individuals and coaching colleagues and teams on their craft, while always contributing toward a psychologically safe environment

Working knowledge of frontend and backend technologies (i.e. web/native apps, APIs, databases) and ability to quickly spin up on new technologies