Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This role will be in a Work From Near (Hybrid) capacity based in our Toronto office, or in a Work From Anywhere (Remote) capacity in Toronto with travel to clients and TELUS Digital Solutions offices expected.

The Opportunity

The Associate Principal, Business Development role is responsible for leading relationships with key strategic accounts and for cultivating relationships with key prospective accounts. This role will focus on our Financial Services industry vertical, with a particular emphasis on banking. The Associate Principal will ensure that all aspects of account work, from strategic development to execution, exceed client expectations, and will work closely with line-of-business leaders in Retail Banking, Commercial Banking and Wealth Management. Ultimately, this role will build TELUS Digital Solutions business inside banking clients where we have existing relationships.

TELUS Digital Solutions' Business Development team encompasses a range of skilled professionals who drive innovation and growth on the front lines of client engagement. As a team, we rally around three distinct areas in the client journey map: Prospecting, Pursuit, and Expansion. A few responsibilities across our team include: identifying new relationships and opportunities, nurturing ongoing relationships with client partners, contracting agreements, writing proposals, pitching our services to prospective clients, and more.

Responsibilities

The primary KPI for this role will be revenue growth alongside client satisfaction scores and team health on managed accounts.

Identify target accounts to optimize services and communicate TELUS Digital's capabilities to clients

Competently articulate product features to implement technology solutions successfully

You'll collaborate with our Solutions Architects and Product teams to craft executive-level proposals, pitches, and SOWs for prospective and existing clients

Cultivate and extend existing C-level relationships with current clients

You'll team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles

Advise TELUS Digital's internal teams on industry and vendor trends to remain well-positioned to assist our clients

You must have the ability to travel up to 25% for client visits, pitches, and conferences

Support go-to-market initiatives for the Banking practice, defining service offerings, developing marketing campaigns, and pursuing partnerships with leading solution vendors

Competencies

Experience in a digital product professional services agency/consultancy engaged with F5000-level banking client accounts

Balance of both growth strategy project work as well as operational project responsibilities, including digital transformation

Experience in net-new logo client acquisition and/or cross-selling within existing client accounts

Self-driven and intellectual curiosity about the banking market and trends

Ability to identify and characterize business issues, while demonstrating a 'nose for value' to discern what is important