About Taxwire

Taxwire is building an AI-native global sales tax engine & managed service for finance teams. We handle sales tax and VAT from end to end for hundreds of mid-market companies and dozens of accounting / tax firms. We’ve raised ~$25M in venture capital from firms like Headline, XYZ, Vinyl, and dozens of CFOs, founders, and tax practitioners.

Indirect tax is high-stakes, fragmented, and unforgiving. Rules change constantly, vary by product and location, and create real financial risk when companies get them wrong.

We hire people with high ownership, strong judgment, and low ego. Everyone at Taxwire is expected to understand the customer, solve messy problems end to end, and build systems that scale. We move quickly because our customers depend on us to get it right.

Death and taxes are forever. If you want to operate in one of the largest markets in the world and solve a massive, enduring problem with a team of people playing to win, Taxwire is the place to do it.

About the role

We're hiring a founding customer deployments lead to own delivering exceptional customer outcomes and service at scale.

Taxwire's isn't just a SaaS tool. Customers rely on us to do the work of executing tax compliance on their behalf. Growth breaks when customers get confused, onboarding stalls, or issues bounce between teams. Your job is to make that not happen.

That all starts with onboarding and implementation. It's the single most important moment in the customer journey. It's where we make our first impression, deploy our technology, and set them up for automation and successful outcomes for years to come.

You will own the customer experience from signed deal to ongoing usage. You’ll run onboardings, handle real problems when they occur, and then redesign the process so they don’t happen again. You'll also help make our product better by comming issues to the right teams and vibe coding changes yourself (everyone ships at Taxwire).

This role combines hands-on customer work with system building. You’ll spend a meaningful amount of time directly with customers — and the rest turning what you learn into repeatable workflows.

You will work directly with the heads of product, ops, growth, and our CEO (he gives a lot of f*cks about making our customers successful).

What you’ll do

Run customer onboarding

Guide customers from closed deal to live

Lead onboarding calls and training

Collect required information and documentation

Configure systems and verify readiness

Identify blockers and get customers unstuck

Drive accounts to go-live

Primary metric: Time to go live

Own the day-to-day customer experience

Be the first responder when customers need help—and make sure issues don’t repeat

Investigate and resolve customer issues

Coordinate across teams when needed

Communicate clearly during high-stakes situations

Close feedback loops after resolution

Primary metric: Customer NPS

Build scalable processes

Improve onboarding workflows, checkpoints, and readiness criteria

Identify recurring issues and determine whether the root cause is people, process, or product

Write clear, structured feedback and requirements engineers can act on

Create playbooks, documentation, and reusable templates that prevent repeat work

Design lightweight workflows, including AI-assisted workflows, to reduce manual effort

Partner with Product to prioritize fixes that materially improve customer experience

Primary metric: Reduction in repeat questions and manual intervention per customer

What you need

Exceptional communication skills: you can explain complex topics clearly in writing and conversation, and customers leave interactions confident rather than confused

Client-facing experience in onboarding, implementation, solutions, customer success, or professional services

Strong problem-solving judgment: you can break down messy situations, understand risk, and decide what matters now versus later

Ability to work in structured data, including spreadsheets, checklists, and workflows, without losing the details

A track record of owning real problems end to end, resolving the immediate issue, and improving the underlying system