About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What we’re looking for

As Strategic Operations Manager, you will be the bridge between strategy and execution, ensuring that every part of the operations runs with the precision, speed, and adaptability that a high-growth tech company demands. You'll own operational infrastructure across voice operations and lead cross-functional initiatives to translate company goals into on-the-ground results. The ideal candidate is equal parts strategist and operator: someone who can sit in a leadership meeting, redesign a broken workflow, and hold a team accountable to daily operational outcomes.

What you’ll accomplish

Operational Strategy & Execution

Own the end-to-end operational health of the business; ensuring systems, people, and processes are aligned to company objectives

Translate strategic priorities into clear operational roadmaps with defined owners, milestones, and accountability structures

Identify and close gaps between where the business is performing and where it needs to be, operating with a bias toward action and measurable outcomes

Build and maintain operational frameworks, SOPs, and playbooks that allow the organization to scale without losing execution quality

Team Building & Organizational Development

Recruit, develop, and retain the operational talent needed to support Tarro's growth trajectory by building a team that is high-performing, resilient, and aligned to the company's mission

Foster a culture of ownership, accountability, and continuous improvement at every level of the operations org

Build bench strength and organizational capacity ahead of demand, so the team is never a bottleneck to scale

Data-Driven Decision Making

Define, track, and report on the operational KPIs, ensuring leadership always has a clear, accurate picture of business performance

Use data to drive decisions at every level, from product improvements down to team design

Conduct regular operational reviews to drive accountability and continuous improvement

Cross-Functional Leadership

Lead high-priority, cross-functional, end-to-end initiatives that impact within and outside of operations

Act as a trusted thought partner to department heads, helping them solve complex operational problems and scale their teams effectively

Represent Operations in leadership discussions, bringing both analytical rigor and ground-level context to strategic decisions

Continuous Learning and Innovation

Institutionalize a culture of operational excellence and drive meaningful improvements across the organization