Our Story

Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.

As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.

Our Values

We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.

⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.

💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.

💡 Think Differently. We get a thrill from finding better solutions others haven't seen.

The Role

Short Story is seeking a Warehouse Manager to lead operational performance within our fulfillment center in South San Francisco. This is a critical leadership hire as we are scaling our team significantly.

You'll sit between our operational leadership and floor-level supervision — driving accountability, enforcing standards, and building the systems and team bench that will allow us to grow without losing quality. You are a hands-on operator who is as comfortable setting KPIs as you are walking the floor. You've seen what "good" looks like at scale, and you know how to build it from the inside out.

What You’ll Own

Operations & Standards

Own operational performance across outbound, returns, new merchandise, and support functions

Align our functional areas around clear priorities and a commitment to quality.

Develop and improve warehouse systems, including product handling, storage, equipment utilization, and workflow design

Review daily and historical performance data, identify trends, and make fast, informed decisions in response to changing operational needs

People Leadership

Directly manage Team Leads and Supervisors; develop them into stronger operators and future leaders

Hold the team accountable to clear standards — you are not afraid to have difficult conversations and follow through on expectations

Build a culture of discipline, pride, and urgency on the floor

Partner with HR on labor planning to ensure the right staffing levels for weekly and monthly goals

Scaling & Process

Identify and eliminate bottlenecks as we expand our footprint and headcount

Build repeatable, documented processes that don't rely on tribal knowledge

Proactively surface risks and propose contingency plans before they become problems

Serve as the operational voice in cross-functional conversations about capacity, hiring, and tooling

Functional Areas You’ll Oversee

Outbound: Every aspect of the outbound shipping process — picking, folding, packing, and shipping orders. This team also handles client exchanges.

Returns: Ensuring all returned items meet quality standards before re-entering inventory.

New Merch: Receiving, tagging, categorizing, and binning new vendor inventory at 100% accuracy.

Support: Solving fulfillment issues, maintaining equipment, and enabling a smooth overall operation.

Minimum Qualification

5+ years of experience in warehouse or fulfillment operations management

Demonstrated track record managing teams of 50–150 people, including managing supervisors or leads.

Strong floor presence — you lead from where the work happens, not from a desk

Experience enforcing quality standards and holding teams accountable to measurable outcomes

Proven ability to build or improve operational processes in a scaling environment

Proficient in Microsoft Office or G Suite; comfortable with WMS or operations tooling

Ability to use operational data for forecasting, labor planning, and basic cost modeling to support timely decisions based on daily performance trends