Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As a Regional Vice President of Sales at Serval, you'll own a region and build the team to win it. This is the standard title for second-line sales leadership at companies like Wiz, Okta, and Datadog — and at Serval, it carries the same weight. You'll come in ready to lead frontline managers, scale a layered regional organization, and drive consistent, compounding revenue growth across your segment.

You'll define regional strategy, build territory architecture, and develop the next generation of sales leaders at Serval. This is not a pure people manager role — you'll stay close to the market, engage in strategic deals, and set the standard for what great looks like in your region.

You'll partner directly with GTM leadership, founders, product, and engineering to shape go-to-market strategy and ensure your region is positioned to win.

What You’ll Do

Regional Leadership

Lead a second-line sales organization, managing and developing frontline sales managers and their AE teams

Recruit, coach, and retain exceptional managers and individual contributors across your region

Build a performance culture defined by accountability, development, and consistent execution

Regional and Territory Strategy

Own regional go-to-market strategy: territory design, account segmentation, coverage modeling, and headcount planning

Partner with GTM leadership on ICP refinement, pricing and packaging, and segment-specific positioning

Translate market dynamics into strategic decisions around territory, resource allocation, and hiring priorities

Revenue Ownership

Hold full accountability for regional quota attainment, pipeline coverage, forecast accuracy, and sales velocity

Drive forecasting discipline and deal inspection rigor across your management layer

Maintain proximity to key deals and strategic accounts — coaching from the field, not the sideline

Sales Excellence

Develop and continuously improve the regional sales playbook: outbound strategy, qualification frameworks, demo narratives, and closing motions

Drive MEDDPICC and other methodology adoption across your teams

Serve as an executive sponsor in key accounts and model elite selling behavior

Cross-Functional Partnership

Collaborate with product, marketing, and engineering to surface regional feedback, influence roadmap priorities, and sharpen segment messaging

Partner with Revenue Operations on tooling, reporting, and enablement infrastructure

Represent your region at the GTM leadership level, advocating for resources and investment

Travel approximately 25–50%.

What You’ll Need

8–12+ years of B2B SaaS sales experience, with at least 3–5 years in second-line sales leadership or a first-line role with clear second-line trajectory

Proven track record of building and scaling regional sales teams at high-growth companies (Series B and beyond)

Deep expertise in territory design, coverage modeling, and frontline manager development

Consistent overachievement across individual contributor and leadership roles — President's Club, top performer recognition, or accelerated career progression

Deep understanding of full-cycle sales in technical or workflow automation solutions, selling to IT, Security, or Engineering buyers