We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Head of Service Delivery at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

Direct people-management experience leading managers or team leads, not just individual contributors.

You are service-obsessed and focused on how we deliver outstanding service to patients, partners, and colleagues alike.

A track record managing vendors within a healthcare operations role.

Experience managing third-party vendor relationships, including contract negotiation and SLA governance.

Experience overseeing Workforce Management (WFM) — forecasting, scheduling, and intraday management.

Experience building or overseeing Quality Assurance (QA) programs, including audit frameworks and calibration.

A data-first mindset, comfortable building and reading vendor and team scorecards.

Comfort operating at high speed without compromising on execution quality.

Strong communication skills, able to translate complex, cross-functional work for executives and your own team alike.

Experience redesigning operational workflows around automation or AI, with results you can quantify: handle time, cost per order, headcount avoided.

Able to build a capacity model that forecasts both human and automated throughput, and shows where the next headcount dollar should go versus the next automation dollar.

Experience structuring vendor contracts for shifts in workload: volume flexibility, per-outcome pricing, exit terms, and automation clauses.

Comfortable setting quality standards for automated and agentic systems, and holding Product and Engineering to them.

A working view on PHI and AI: what data can enter which tools, what a BAA must cover, and how to audit it.

Able to judge AI vendor claims. You can tell a demo from a deployed result and ask for the evidence.

WHAT YOU WILL ACHIEVE IN THIS ROLE

This role sits within Service Delivery, reporting directly to the SVP of Operations. You'll own two core pillars — Workforce Management (WFM) and Quality Assurance (QA) — plus our vendor partnerships, leading a small team of functional leads (a WFM Lead and a QA Lead) who run the day-to-day.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

Build, lead, and develop a team of functional leads across WFM and QA, growing their capability to run their pillars independently.

Own the end-to-end vendor lifecycle — sourcing, onboarding, contract structuring, performance management, and offboarding.

Set the strategy for Quality Assurance (QA) — audit frameworks, calibration, scorecards, and coaching feedback loops. You will also be standing up the infrastructure for product testing on behalf of operational functions.

Set the strategy for Workforce Management (WFM) — demand forecasting, staffing plans, scheduling, and capacity modeling — across internal and outsourced teams.

Standardize reporting across QA and WFM, including SLA/KPI dashboards and vendor and team scorecards.