We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Director of Operations, East, at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU WILL BE GETTING INVOLVED IN

We’re seeking an exceptional individual to fill our Director of Operations, East role for our Personal Injury division. You will be working closely with our SVP of Operations, focusing on delivering Operations for our main business line. You will be primarily responsible for the strategy, structure, and performance of that strong operations team based in Atlanta, Georgia. You will be the key link between departments, ensuring the smooth roll-out of new products and services. As a fundamental part of your role, you will seek to deliver operational leverage, ensuring operations run at the highest level of efficiency and improving essential patient & provider success metrics. You will also take the lead in strategizing and developing long-term plans that usher in new levels of productivity and success for the company.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

Develop operational architecture to enhance team productivity and agility.

Assist the SVP of Operations in optimizing workflows and ensuring maximum

performance.

Establish yourself as a subject matter expert, implementing top-tier operational

processes and practices.

Standardize reporting, including dashboard optimization and data management.

Monitor, plan, and analyze key operational metrics for timely task completion.

Some travel to new markets to understand our team's requirements.

Design and implement efficient operational processes.

Manage the onboarding of all marketplace participants.

Lead the US Operations team for your markets and collaborate with other leaders to

achieve operational excellence.

Collaborate with the Product team to identify product gaps and improve efficiency and

patient care.

Identify skill requirements and potential leaders within your Operations team for

scalability.

Own the operational metrics, ensuring team adherence to critical deliverables.

Lead HIPAA compliance across the organization.

Implement new technologies to stay at the forefront of operational processes and service

delivery.

Work cross-functionally to ensure seamless service delivery.

Collaborate with the Head of Provider Management to meet key imaging center SLAs and

network performance.

Have a continuous improvement background and/or Lean Six Sigma training/familiarity.

WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

You have a track record of exceptional delivery within a healthcare operations role.

You may also have experience in Personal Injury medical operations.

You have a proven ability to motivate teams and retain the best talent.

You have substantial experience delivering efficiencies and are a master of processes and

implementation.

You have experience with customer service platforms

You have experience with applying automation or AI to manual operational processes.