We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Patient Services Specialist at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU WILL ACHIEVE IN THIS ROLE

As a Patient Services Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with both internal and external partners to ensure alignment and seamless processing of patient cases.

The Case Operations department comprises two separate teams: Medical Records and Patient Services. This role reports to the Patient Services Manager, who oversees all patient services specialists and their respective offshore teams.

As a scale-up business, expect this role to develop over time. Some of what you'll be involved in:

Quality Assurance Checks

Pattern Recognition / Discrepancy Flagging

Offshore leadership

Strong relationship development with internal cross-functional teams and market leads, relating to the assigned market

Case communications with external partners (law firms, clinics, third-party companies)

Identify patterns/discrepancies proactively to avoid reactive responses

Ownership of metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand

Project ownership — development of processes, plan/time management of expected finish, ability to pivot as changes present themselves

WHAT YOU MIGHT BRING TO THE TABLE

Working knowledge of HIPAA and other medical insurance regulations and terminology

Previous experience working in electronic health/medical record systems

Previous experience in MS Office products, especially Excel

Ability to manage high-volume patient updates using multiple systems in a fast-paced environment

Making calls to law firms for case updates and case manager emails

Maintaining various files, logs, and medical records to ensure accuracy and completeness of information

Interacting with attorneys and case managers via call and email regarding patient records and payment status

AI REQUIREMENTS

At Scan.com, AI isn't a side project; it's how we work. For a member of this team, that means using AI daily to draft, check, and move faster. For the person leading this team, the bar is higher: you're expected to see where AI and agentic tooling can restructure the work itself, not just speed up your own tasks.

Tier 3 — AI-Building

You use AI daily in your own work, and you actively identify and help build automations or agentic workflows that change how your team operates — not just personal productivity gains. You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.

A VIEW ON OUR CULTURE

We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here. For you to be successful at Scan.com, you must embody our values.

HOW WE WILL INTERVIEW YOU

Introductory call with our Talent Partner — roughly 30 minutes.

Should it feel like there is an initial fit for all, we will invite you back to a video call with the hiring manager – roughly 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs