Role Overview

The Sales Ambassador is responsible for driving motorcycle loan acquisition and ensuring smooth on-ground execution within partner dealer stores. The role covers customer engagement, sales conversion, inventory coordination, and end-to-end support during unit release, while ensuring compliance with company policies and documentation standards.

Key Responsibilities

1. Customer Engagement (Walk-in Clients)

Proactively approach and engage walk-in customers within partner dealer stores

Guide customers through the Salmon Moto Loan application process

Clearly explain product features, loan terms, perks, and benefits

Handle customer inquiries and address concerns to support decision-making

2. Sales Conversion & Application Processing

Assist customers in completing loan applications via the Salmon Agent App

Ensure accurate encoding of customer information during application

Collect and verify required IDs and supporting documents

Ensure completeness and readiness of documents prior to submission

3. Release Execution (During Unit Release)

Prepare all required documents for customer signing

Ensure correctness and consistency of customer details across all documents

Verify that the motorcycle unit is in good condition prior to release

Set up required marketing materials (e.g., backdrop, branding) during release activities

Ensure proper documentation and turnover process is completed

4. Inventory Monitoring & Reporting

Monitor motorcycle inventory within assigned partner dealer stores

Track inventory movements including sales, deliveries, and transfers

Regularly report inventory status to Head Office, particularly to the assigned Inventory Manager

Flag discrepancies or issues in inventory to the appropriate stakeholders

5. Partner Coordination

Build and maintain strong working relationships with Branch Managers and dealer staff

Coordinate closely with store personnel to ensure smooth customer handling and loan processing

Support alignment between dealer operations and Salmon processes

6. Compliance & Documentation Control

Ensure all collected documents meet compliance and KYC requirements

Maintain accuracy and consistency of customer information across all submitted documents

Safeguard and properly endorse all documents to the back-office team

Escalate discrepancies, incomplete documents, or potential fraud cases