Employment Type: Full-time

Assignment: All over Philippines(Revolving Reimburstment funds provided for Travel)

Position Overview

The Field Collections Manager is responsible for overseeing the overall daily operations of the Field Collections Department, ensuring the achievement of collection targets, operational efficiency, workforce productivity, quality assurance, and compliance with company policies and applicable regulations.

The role directly manages Field Collections Supervisors and provides operational oversight of the Field Collections Quality Control Officers (FQCOs), Specialized Recovery functions (Legal and Motorcycle Repossession), and Field Administration.

The Field Collections Manager ensures that all functions operate efficiently, coordinate effectively, meet established performance standards, and contribute to the department's overall recovery objectives.

Key Responsibilities

1. Collection Performance and Field Operations

Monitor daily, weekly, and monthly collections against approved targets.

Track Collection Efficiency (CE), Recovery Rate (RR), cash collections, and Field Officer productivity.

Identify underperforming zones, supervisors, and Field Officers, and implement corrective action plans.

Oversee the Field Collections Supervisors and ensure accountability for team performance, coaching, and operational deliverables.

Ensure consistent execution of approved collection strategies across all assigned zones.

Review collection trends, identify potential month-end gaps, and implement timely interventions.

Conduct regular performance reviews and operational meetings with supervisors.

2. Oversight of Field Collections Quality Control (FQCO)

Provide operational oversight of the FQCO team to ensure consistent quality monitoring and compliance checks across field operations.

Ensure that field quality assessments, shadowing activities, skip-tracing reviews, and compliance observations are conducted according to approved procedures.

Review significant quality findings, recurring violations, and operational risk trends identified by FQCOs.

Ensure that identified issues are properly documented, endorsed, and addressed by the appropriate supervisors or departments.

Monitor the implementation of corrective actions and recommend process improvements based on quality assessment results.

Coordinate with HR on serious findings and potential policy violations.

3. Oversight of Specialized Recovery – Legal and Motorcycle Repossession

Oversee the operational performance of specialized recovery activities, including small-claims case processing, legal case coordination, and motorcycle repossession.

Ensure that eligible cases are properly identified, documented, endorsed, and followed up according to approved procedures.

Monitor the status and progress of repossession assignments, legal endorsements, case filings, and other specialized recovery activities.

Coordinate with the Legal Officer and Moto Repossession Representatives to address operational bottlenecks and improve recovery outcomes.

Ensure that all repossession and legal recovery activities are conducted only when authorized and in accordance with applicable laws, company policies, and approved processes.

Review specialized recovery performance and identify opportunities to improve case conversion, recovery rates, and turnaround times.

Coordinate with Moto Loan Team on case requirements, documentation, account reconciliation, and escalations.

4. Oversight of Field Administration

Oversee the Field Admin function to ensure timely and accurate administrative support for field operations.

Ensure proper maintenance of manpower records, attendance trackers, deployment reports, reimbursement documents, and operational files.

Monitor the timely consolidation and submission of reports, personnel updates, and required documentation.

Ensure that approved field expenses and reimbursement requests are properly documented and processed according to company policy.

Coordinate with HR, Finance, and other relevant departments on administrative requirements.