Senior Community Manager

Team: Community

Location: Flexible / Remote

Reporting to: VP of Community

Role Overview

Rwazi’s Community function represents the human surface area of the company — contributors, mappers, enterprise clients, and ecosystem partners.

The Senior Community Manager owns ecosystem strategy.

This role defines how these groups connect, interact, and reinforce one another within the broader Rwazi network.

Community at this level is not messaging.

It is network architecture.

The Senior Community Manager ensures Rwazi’s ecosystem compounds in trust, density, and strategic value over time.

Core Mandate

The Senior Community Manager is accountable for:

Designing the structure of Rwazi’s ecosystem

Strengthening relationships across users, mappers, clients, and partners

Creating cross-node interaction within the network

Increasing ecosystem resilience and loyalty

Protecting long-term trust capital

This role builds durable relational infrastructure.

Key Responsibilities

Ecosystem Architecture

Define how contributors, enterprise users, and partners interact

Design structured engagement models across stakeholder groups

Create pathways for collaboration and shared value

Reduce ecosystem fragmentation

Multi-Stakeholder Relationship Strategy

Maintain strong relationships across core ecosystem segments

Identify trust gaps or sentiment risk early

Develop structured communication strategies per segment

Balance enterprise professionalism with grassroots authenticity

Community-to-Product Feedback Loops

Surface structured ecosystem insights to Product and Leadership

Identify recurring friction patterns across stakeholders

Translate ecosystem signals into strategic adjustments

Identity & Narrative Stewardship

Strengthen Rwazi’s identity within its network

Develop rituals, recognition systems, and shared milestones

Protect tone, positioning, and relational clarity

Strategic Expansion Support

Support VP of Community in scaling ecosystem footprint

Evaluate new market or segment entry from a network perspective

Identify ecosystem-driven growth opportunities

Role Impact

Strong performance results in:

Higher ecosystem cohesion

Increased stakeholder loyalty

Stronger cross-network referrals

Reduced churn across contributors and clients

Greater long-term defensibility

This role strengthens Rwazi’s human moat.

What This Role Is Not

Not delivery operations

Not reactive support

Not transactional messaging

Not community engagement for engagement’s sake

This role requires structured ecosystem thinking.

Qualifications and Profile

We are looking for individuals who demonstrate:

6–10+ years in community, ecosystem, or network leadership roles

Experience managing multi-sided platforms (marketplace, SaaS, or distributed networks)

Strong relationship-building ability across different stakeholder types

Strategic thinking around network effects

Analytical comfort with retention, density, and ecosystem health metrics

Executive communication clarity

Candidates may come from marketplace ecosystems, enterprise SaaS community leadership, or multi-stakeholder platforms.

Cultural Fit

We value leaders who:

Think long-term about trust capital

Balance warmth with strategic discipline

Operate without ego but with authority

Care about ecosystem integrity

Prefer durable systems over reactive fixes

How Candidates Are Evaluated

Candidates are evaluated based on:

Their ability to design and scale ecosystem structures

Evidence of strengthening multi-sided networks

Clarity in handling stakeholder complexity

Structured thinking around community health metrics

Strategic maturity in managing trust across groups

Summary

The Senior Community Manager leads the design and strengthening of Rwazi’s ecosystem across users, mappers, enterprise clients, and partners.

This role ensures that Rwazi’s human network compounds in value — becoming a durable competitive advantage over time.