About Us

We're Queue, the world's first fully autonomous robotic pharmacy. We go from sealed wholesale bottles to filled, verified prescription vials with zero human involvement.

We built Queue because no one should ever have to wait in line for the medicines they need. One in three US pharmacies has shut down. Pharmacists are overworked to a breaking point. And patients are paying the price. Queue fixes that. Pharmacists get to practice pharmacy again — counseling patients, catching interactions, doing the work only they can do. And patients get their prescriptions in 60 seconds or less, any time, anywhere.

We're backed by over $18 million from Alleycorp, Riot Ventures, Ubiquity Ventures, House Capital, and others who believe the pharmacy system is broken and that robotics can fix it. Queue was founded by Nick Desai (6x founder, previously CEO of Heal) and Joshua Liu (previously Tesla, Waymo, and Zipline).

About the Role

As Queue's second systems engineer, you'll be a technical leader and a true partner to the Head of Systems Engineering. You'll hold real authority over the architecture, safety, and regulatory direction of a fully autonomous system that dispenses medication to patients — with no human in the loop to catch a mistake.

This is a staff / principal level role. Together we'll build Queue's systems engineering culture: how we make decisions, how we define "safe enough," and how we prove it to ourselves, our partners, and the regulators who oversee pharmacy. You'll set the bar others work to, and your judgment will shape the company as we scale from pilot sites to nationwide deployment.

What You'll Own

Technical Leadership & Culture

Partner with the Head of Systems Engineering to define SE processes, standards, tooling, and review practices across the company

Own critical architectural decisions end to end, with authority to set direction and hold the line on margins, safety, and quality

Act as the technical integrator across hardware, software, autonomy, operations, and pharmacy teams

Mentor engineers across disciplines and grow systems thinking throughout the organization

Influence roadmap and product strategy alongside executive leadership

Autonomy Safety & SOTIF

Define and own the system safety strategy for a fully autonomous pharmacy, from hazard analysis through a defensible safety case

Apply Safety of the Intended Function (SOTIF) methods to identify and reduce risk from performance limitations, edge cases, and unknown-unsafe scenarios — not just component failures

Lead hazard analyses (e.g., STPA, FMEA, FTA) spanning perception, dispensing verification, software, and human interaction

Set safety metrics, acceptance criteria, and residual-risk arguments; build the evidence (simulation, testing, field data) that supports them

Establish safety monitoring and incident-learning loops as the fleet grows

Regulatory Strategy

Own the regulatory strategy for autonomous dispensing across state Boards of Pharmacy and relevant federal authorities

Translate regulator objectives (patient safety, accuracy, traceability, accountability) into system requirements and verifiable evidence

Represent Queue's engineering case directly with regulators, pharmacy partners, and standards bodies

Help shape emerging regulatory frameworks for pharmacy automation, working with legal, pharmacy, and business leadership

Architecture & Model-Driven Tradeoffs

Own system requirements, interfaces, and performance, reliability, and safety budgets

Build and maintain system-level models for throughput, reliability, safety, and cost; use them to drive quantitative trade studies

Resolve ambiguity through first-principles analysis and clear, well-documented decisions

Architect for scale, serviceability, and field reliability, updating assumptions as manufacturing and field data arrive

Qualifications / Experiences

Must Have:

8-12+ years of engineering experience on complex, safety-critical products, including senior technical leadership of system architecture or system safety

Track record of shipping systems with real safety, operational, and economic consequences. Direct robotics experience isn't required; we welcome candidates from autonomous vehicles, aerospace, medical devices, and industrial automation