Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

As the Manager, Engagement Management, Strategic, you'll lead and develop a team of senior Engagement Managers responsible for Profound's most complex, highest-value, and most executive-visible customer relationships. You'll set the strategic direction for the team, define and evolve how we deliver against accounts where the stakes and stakeholder counts are highest, and ensure your EMs are equipped to drive outcomes that matter at the board level. Partnering closely with leaders across Sales, Account Management, Product, and Engineering, you'll champion the voice of our most strategic customers and play a critical role in shaping how the world's leading brands navigate the future of AI search.

What you’ll do

Lead, coach, and develop a team of senior Engagement Managers, fostering a high-performance culture centered on customer outcomes and professional growth

Own team-level retention, adoption, and expansion metrics across a concentrated book of strategic accounts, where individual customer outcomes carry material business impact

Establish and refine the engagement methodologies, playbooks, and processes that govern how Profound serves its most complex customers

Conduct regular one-on-ones and team meetings to monitor customer health, identify at-risk accounts, and drive proactive intervention strategies

Serve as the senior escalation point for the highest-priority and most complex customer situations, partnering directly with executive stakeholders when needed

Coach your team on executive presence and boardroom-level business reviews, and personally engage in the most sensitive or high-visibility customer conversations

Collaborate with Sales and Account Management leadership to align engagement strategies with commercial goals and ensure seamless lifecycle handoffs on the company's largest accounts

Partner with Product and Engineering to aggregate customer feedback, influence roadmap priorities, and address the evolving needs of strategic customers

Build and maintain deep expertise in the AI search space and ensure the team continually evolves its understanding of how large language models shape the market

Recruit, hire, and onboard top talent to grow the Strategic Engagement Management function in line with business needs

Who you are

7 or more years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team

Experience owning or overseeing strategic, enterprise-level customer relationships involving executive sponsors, multiple stakeholders, and significant revenue concentration

Proven track record of building and scaling customer-facing teams that deliver measurable business outcomes

Excellent communication skills and executive presence, with the ability to coach others on strategic conversations and business reviews as well as lead them personally

Strong operational mindset with experience designing and implementing scalable processes and performance frameworks

Data-driven leader comfortable setting team KPIs and translating portfolio-level insights into action

Comfortable navigating ambiguity and leading teams through change in a fast-paced, high-growth environment

Skilled at cross-functional collaboration with Sales, Product, and Engineering leadership