Our Story

Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.

Role Overview

Technical Project Managers (TPMs) are the engine that drives our clients’ success. They are adept communicators with strong technical knowledge and a knack for problem-solving.

At Pointr, we empower TPMs to partner with clients and internal teams to deliver premier indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences.

At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles.

Core Responsibilities

As assigned, own requirements gathering, project planning, implementation, and deployment support for our global clients and partners, ensuring timely, efficient delivery and high levels of customer satisfaction.

As assigned, own ongoing support of existing customers, including upgrades, expansion, and further product integration.

Work with clients to identify and resolve mapping and wayfinding issues. Coordinate and solve these issues working closely with technical teams.

Proactively partner with commercial and technical stakeholders, regularly educating them on Pointr’s solutions and deployment process while serving as a key partner to their success

Closely collaborate with developers, designers, and deployment managers to integrate Pointr’s suite of technology with client applications

Investigate and diagnose hardware and software challenges alongside Pointr’s delivery teams to ensure solution quality and sustainability

Facilitate client status meetings to manage the scope and schedule of multiple, often concurrent deployments

Learn! Master Pointr’s product suite to better understand how clients can use our technology and, in turn, supplement our product roadmap

Engage in proactive and timely communication that consistently impresses our clients.

Value inclusivity and contribute to a culture that empowers you to show up as your authentic self

Minimum Qualifications

5+ years of IT project management or technical consultancy experience in a hardware or software company

Demonstrated ability to move in a fast-paced environment, learning on the job while juggling multiple deliveries.

Experience leading the delivery and support phases of the customer lifecycle.

A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology

Like us, you're a high-performer with an exceptional record of getting things done in a fast-paced, analytical environment

Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders

Process-oriented with an eye for detail and improvements

Ability to work a schedule with at least 4 days of overlap with EST (Eastern Standard Time) business hours

Full professional proficiency in written and spoken English, with the ability to communicate fluently and idiomatically

Preferred Qualifications

BS or MS degree in a relevant technology or management field (Computer Science is a plus)

Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)

Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred

What We Offer

Competitive base salary and potential for equity