Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

People Business Partner Job Description

Location: South Africa

Reporting to: People Business Partner - Lead

About Paymentology

Paymentology is the world's first truly global issuer-processor, enabling banks, neobanks, fintechs, and telcos to issue and process card products at scale across 60+ countries.

Following significant global growth, we are entering the next phase of maturity for our People function, with a focus on stronger people partnership, leadership capability, scalable practices, and commercially aligned decision-making across a distributed organisation.

This is a genuine build moment: you will help shape the operating model, standards, and impact of people partnering as the business scales.

Why This Role Exists

Paymentology is building a dedicated People Business Partnering team to support global client groups with commercially grounded, high-trust partnership that strengthens leadership decisions, team effectiveness, and organisational performance.

As one of the first hires into this team, you will have meaningful influence over how people partnering is defined, embedded, and measured at Paymentology.

The Role

As a People Business Partner, you will partner with leaders across assigned business functions to improve leadership effectiveness, organisational performance, and the quality of people decisions.

This is a true business partnering role, balancing strategic influence with practical execution in a fast-moving, global environment.

You will work closely with managers, leaders, and the wider People team to support:

Strategic partnerships and business alignment

Organisational Design and Effectiveness

Leadership Coaching and Manager Capability

Talent & Performance Management

Employee Relations & Risk Management

Change Management

Culture & Engagement

Data Driven People Insights

This role suits someone who builds trusted relationships, creates scalable ways of working, and brings clear judgement to complex people and business challenges.

What You Will Do

Leadership & Manager Capability

Partner closely with managers and leaders to strengthen leadership capability, decision-making, accountability, and people management effectiveness

Coach managers to handle people matters with greater confidence, consistency, and commercial awareness while increasing self-sufficiency over time

Support leaders through complex people challenges including team effectiveness, performance concerns, organisational change, and stakeholder management

Design and facilitate practical manager enablement initiatives that improve leadership capability across your client groups

Support the onboarding and assimilation of new leaders into the organisation and their teams

Performance, Talent & Growth

Partner with managers to strengthen performance management practices across the employee lifecycle, including expectation setting, feedback, development planning, and management of underperformance

Support calibration and talent discussions to improve consistency, accountability, and differentiation across teams

Identify talent risks, succession gaps, and high-potential individuals and work proactively with leaders to strengthen capability pipelines

Contribute to building scalable performance and talent practices that support a high-performing culture

Organisational Effectiveness & Change

Partner with leaders on organisational design, team structures, spans and layers, role clarity, and workforce effectiveness as the business scales

Diagnose organisational friction points impacting performance, collaboration, or accountability and provide practical, scalable recommendations

Support business units through organisational change, restructures, and evolving operating models with a strong focus on communication, engagement, and team stability