Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

$8 billion+ in revenue generated since Patreon's inception

60 million+ free new memberships for fans who may not be ready to pay just yet, and

10 million+ fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Fraud Specialist to support our mission.

This role is based in Porto, Portugal and open to those who are able to be in-office 3 days per week on a hybrid work model.

About the Team

The Fraud Operations Team works with complex customer questions requiring review and problem-solving. This team is involved in deep investigations into fraud-related trends, payment processing, and overall fraud analysis. The team is split between the US and Porto-based teams.

About the Role

Research and respond to customer contacts regarding issues related to suspicious activities

Review suspicious accounts using internal and external fraud tools, and take action in accordance with Patreon's policies.

Independently determine and recommend an appropriate course of action following fraud detection

Work cross-functionally with our Content Moderation and Product Support teams regarding account suspensions, closures, and other fraud matters.

Help identify process improvements and contribute to key projects and initiatives.

About You

1+ years of professional experience, including 1+ years of customer-facing contact experience

Fluent in English

Self-starter who is very comfortable dealing with ambiguity

Knowledge of, and experience utilizing fraud investigative techniques and practices

Ability to analyze, summarize, and communicate findings and issues drawn from facts

Demonstrated ability to forge strong working relationships within and across multiple disciplines

Highly collaborative, team-oriented, shared-success mindset

Excellent oral and written communication skills

Comfortable with performing repetitive tasks

Basic Zendesk knowledge is a plus

Basic payment processing experience is a plus

Basic Excel knowledge is a plus

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

Put Creators First | They’re the reason we’re here. When creators win, we win.

Build with Craft | We sign our name to every deliverable, just like the creators we serve.

Make it Happen | We don’t quit. We learn and deliver.

Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, vacation leave, company holidays and recharge days, lifestyle stipends, learning and development stipends, patronage, parental leave and sick leave, and pension with an employer contribution.