About the team

The Applied AI Architect team partners with organisations to turn OpenAI’s most capable models into meaningful, real-world impact. We work with customers across industries to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams.

About the role

As the Manager of Applied AI Architects, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for a portfolio of OpenAI customers across Australia and New Zealand. Your team will act as the “CTO of the book of business,” partnering with customer executives and technical teams from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact.

You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with Sales leadership and Account Directors, you will prioritise customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, actionable adoption roadmaps, and durable customer value and growth.

You will remain accountable for the team’s technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners. You will serve as an executive technical sponsor for critical engagements, a senior voice of the customer inside OpenAI, and a cross-functional leader who can move confidently between regional strategy, executive decision-making, architectural depth, and hands-on coaching.

This role is based in Sydney, Australia.

In this role, you will

Hire, coach, and develop a high-performing team of Applied AI Architects, building experienced architects’ autonomy, leadership, and architectural judgement while maintaining high standards of accountability, continuous learning, and customer stewardship.

Independently define and refine your team’s strategy, priorities, and operating model, aligning company priorities, customer needs, and the ANZ go-to-market while balancing near-term execution with long-term team capability.

Partner with Sales leadership and Account Directors to prioritise accounts and opportunities, make complex resource-allocation decisions, and establish clear technical strategies for your team’s portfolio.

Ensure Applied AI Architects serve as the primary technical advisors for their portfolios, owning technical account plans, technical milestones, adoption priorities, account health, and expansion opportunities.

Lead complex, multi-threaded customer journeys that connect executive vision and business outcomes with use-case qualification, solution evaluation, enterprise governance, and a credible path to production.

Coach the team on Applied AI architectures spanning models, applications, data, integration, identity, security, privacy, governance, evaluation, reliability, and deployment.

Build trusted relationships with C-suite and board-level stakeholders, as well as senior AI, technology, data, security, and engineering leaders, serving as an executive technical sponsor when needed.

Mobilise Deployment Engineering, implementation, enablement, Product, Engineering, Research, Security, Legal, Privacy, partners, and other specialists to remove blockers and deliver a cohesive customer experience.

Remain accountable for the team’s technical progress and customer outcomes, while agreeing clear owners, milestones and handoffs with Deployment, Implementation and Enablement teams for the work they execute.

Establish a rigorous view of portfolio health, including technical wins, qualified use cases, production readiness, adoption, usage, risks, measurable customer impact, and the technical contribution to growth.