Our Mission

Omnea is the agentic operating system for procurement.

Procurement touches every pound a business spends, yet requests still stall for weeks and approvals get lost in inboxes. Our AI-first platform changes that: our agents capture requests, route approvals, onboard suppliers, flag risk and track every renewal, while anyone in the business can ask a question and get an answer grounded in their own company’s data. Buying becomes painless for everyone, procurement gets a seat at the table, and our customers have saved more than 100,000 hours of manual work so far.

Companies like Spotify, PayPal, T. Rowe Price, JustEat, Adyen and S&P Global run procurement on Omnea. We’re backed by $75M from Khosla Ventures, Insight Partners and Accel, and we’ve been named the UK’s number one startup in the Startups 100, ranked 11th on Sifted’s 2026 list of Europe’s fastest-growing companies, and recognised as one of Fast Company’s Most Innovative Companies.

Talent density matters more to us than almost anything else. We keep the bar high in every team, so everyone here has real ownership and real impact. Our team is full of former founders and operators who’ve scaled unicorns, and we’re looking for people who want to do the best work of their careers alongside them.

Find out more about the team and life at Omnea here.

The Role

We're looking for a commercial powerhouse to build and run our Customer Value function from the ground up. As Head of Customer Value, you'll own the expansion and retention motion across our enterprise base: leading our Customer Value Leads directly, driving upsell deals yourself, and bringing the commercial rigour and playbook that turns a high-potential team into an elite GTM function.

This is a leadership position reporting into our VP Customer Experience, working closely with our CEO and CCO. You'll own revenue growth, churn prevention, talent development, and represent Omnea in high-stakes conversations with CFOs, COOs, and procurement leaders at some of the world's largest companies.

Omnea's product is sticky: it's a business transformation, not a point tool, so the majority of the number you own comes from expansion. This is a heavy-expansion, patient, high-stakes enterprise motion, not a high-volume or PLG one, and we want someone who's led that kind of team before, or led a Sales team with the same intensity and rigour.

What You'll Do

Own the expansion and retention motion: Take full ownership of upsell and expansion across our enterprise base. Run weekly deal reviews with your Customer Value Leads, personally step into high-stakes opportunities, and make sure every account has a clear commercial path forward. This is an IC-plus-leader role: you're not just managing a team, you're closing deals alongside them.

Build the playbook from scratch: We don't yet have the commercial infrastructure to match our ambitions. You'll build it: deal review cadences, multi-threading strategies, QBR frameworks, expansion playbooks, and a culture of commercial ownership across the team. You'll set the standard for what great account management looks like at Omnea.

Make every customer see their ROI: Our customers love us, but we're not yet telling the value story as well as we could. You'll work closely with the VP Customer Experience and VP Product to develop ROI-driven QBR frameworks, so every executive sponsor sees a clear, compelling picture of what Omnea delivers. Procurement delivers measurable ROI; we should be the ones presenting it back.

Coach and scale the team: Lead our current Customer Value Leads directly, help them develop commercially, and hire as we grow. Help your team navigate complex enterprise relationships, multi-thread into new stakeholders, and develop into excellent account managers in their own right. You'll know what great looks like, and you'll raise the bar.

Feed the product and revenue roadmap: You're the closest person to what our customers actually need and what they'll pay for next. Work hand-in-hand with the Product team on the feedback loop: surfacing expansion opportunities, flagging friction, and helping pre-sell new modules with the right design partners before they launch.