About the role

We're hiring a Senior Manager, People Operations to own HR end to end: payroll, benefits, employment tax, compliance, employee relations and our HRIS. You'll be our senior-most HR leader, reporting to the Chief of Staff and partnering closely with our hands-on CEO. Much of our workforce is global contractors, so you'll support both U.S. employees and an international contractor population.

This is a hands-on role. Much of our People foundation was built quickly, and we've inherited processes that work but need attention. Your job is to keep day-to-day operations accurate and reliable while steadily improving how we work, so the function matures with the business.

Best fit: an experienced HR or People Ops manager who has done the hands-on work and is ready to own the whole function. There's room to grow toward “Director” level as the function and scope grows.

What you'll own

Payroll, benefits and tax

Run multi-state payroll, audits and reconciliations, and resolve issues quickly

Own benefits administration, annual renewal, open enrollment and broker relationships, with clear employee communication

Keep employment tax filings and registrations accurate and on time, including Q4 filings and W-2s

Manage compliance for our global contractor population

HRIS and systems

Lead our in-flight migration to BambooHR: data cleanup, testing, parallel payroll runs, cutover and adoption

Own PeopleOps systems, vendors and budget

Keep employee data clean and audit-ready

Employee relations and compliance

Handle HR cases: investigations, corrective action, performance issues, accommodations and terminations

Coach managers through sensitive situations, and bring in outside counsel when needed

Own the handbook, policies and compliance calendar (I-9, EEO-1, ACA, leave laws, postings)

Employee lifecycle

Own onboarding through offboarding, including new-hire orientation

Turn manual, inconsistent processes into documented, repeatable ones

Partner with leaders on performance management, role clarity and org design

Leadership and partnership

Lead and develop 2 PeopleOps Generalists (global contractors): Payroll & Benefits, and HR Operations

Work daily with IT Support, Facilities and Recruiting on onboarding, offboarding, access and hiring

Act as HR Business Partner to department leaders, especially Sales and Customer Success

Partner directly with the CEO and leadership team, bringing data, risks and clear recommendations

What success looks like

First 90 days

Year-end payroll and tax work (Q4 filings, W-2s) is completed accurately and on time

Benefits renewal and open enrollment run smoothly, and employees understand any changes before they enroll

Every open HR case is triaged and documented, with outside counsel in place for complex matters

The BambooHR migration has a clear plan with owners, dates and risks

Learn the entire payroll process

Regular 1:1s are in place with your team, and you've built working relationships with leadership and partner teams

By 6 months

BambooHR is live, data is clean and payroll runs without errors

One onboarding and offboarding process runs across PeopleOps, IT, Facilities and Recruiting

HR cases follow a consistent process, and managers come to People Ops early

Performance management and other lifecycle processes are documented and in use

Your team is stable, engaged and spending less time firefighting

What you bring

Must-haves

Minimum of 6 years of progressive HR / People Operations experience, including 2+ years at a startup or high-growth company with 100+ employees

Led at least one full HRIS or payroll system migration from kickoff through go-live

Hands-on ownership of payroll, benefits and employment tax compliance

Deep employee relations experience, including investigations and terminations

Experience in B2B SaaS or another fast-growing, sales-led tech company

Experience managing people, contractors and vendors, including global contractors

A track record of building buy-in at the executive level and turning manual processes into scalable ones with limited tools