About Netwealth

Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses.

Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful.

If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth.

What if you could help create a team from the ground up?

At Netwealth, we're creating a brand-new Customer Solutions pod in our Adelaide office, and we're looking for an experienced leader to help shape its future.

This isn't a role where you'll inherit years of legacy processes and simply maintain the status quo.

This is an opportunity to contribute to a high-performing team, influence how we support our clients, and play a key role in the next chapter of our customer experience journey.

As the Manager you'll lead a team of Customer Solutions Specialists who help advisers and investors navigate some of the most important moments in their financial journey.

You'll bring together great people, smart processes, emerging technology and strong leadership to deliver exceptional outcomes for our clients.

If you're energised developing leaders, driving continuous improvement and creating a culture people genuinely want to be part of, we'd love to hear from you.

Why this role is exciting

✅ Be part of launching a brand-new Customer Solutions pod in Adelaide

✅ Build and shape a team, culture and ways of working from day one

✅ Lead leaders and develop future talent within Netwealth

✅ Influence customer experience, operational performance and service innovation

✅ Work with modern technology, automation and AI-enabled customer support tools

✅ Join one of Australia's leading wealth management and fintech success stories

What you'll be doing

As the Manager – Customer Solutions, you'll be responsible for leading multiple teams through a group of Team Leaders, ensuring we deliver an exceptional experience across every customer interaction.

You'll

Lead a high-performing, customer-focused team

Coach, mentor and develop Team Leaders to achieve their full potential

Drive service levels, customer satisfaction, quality and productivity outcomes

Use workforce planning and operational data to optimise team performance

Champion a culture of accountability, engagement and continuous improvement

Partner with quality, training, risk and compliance teams to improve customer outcomes

Lead through change and help embed new technology, automation and AI solutions

Oversee the management of escalations and complex customer issues

Identify opportunities to streamline processes and reduce customer effort

Contribute to broader service transformation and strategic initiatives

What success looks like, to create an environment where

Customers receive fast, consistent and high-quality support

Team Leaders are confident, capable and growing as leaders

Teams are engaged, connected and performing strongly

Data and insights drive better decision-making

Continuous improvement becomes part of everyday work

Service excellence and operational efficiency go hand in hand

About you

You'll be an experienced operational leader who knows how to bring out the best in people while delivering strong business outcomes.

We're looking for someone who has

5+ years' leadership experience within customer service, operations, contact centre or service environments