Every team has AI. Few have mastered it. Humans were built to adapt, but AI is now moving faster than most workforces can.

Multiverse is the AI adoption layer: the missing link between the AI tools that companies have invested in and the people expected to use them.

Our ambition is to put AI capability in every worker’s hands. Apprenticeships got us started: we’ve trained over a third of the UK’s data and AI apprentices, worked with a third of the FTSE 100, and generated £2bn+ in verified ROI. Now Mastry, our new adaptive learning platform, takes that further, guiding a company’s AI workforce transformation from start to finish. Mae, our AI guide inside Mastry, is a real-time AI agent that thinks, speaks, listens and sees, working alongside the tools you already use, like Claude and Copilot.

We closed our latest fundraising round in April 2026, with $500m+ raised in total from VC partners including Index Ventures, General Catalyst, Schroders Capital and Lightspeed. With a $2.1bn valuation, we are Europe’s first EdTech double unicorn, and we are just getting started.

If you want to shape how the workforce wins in the AI era, come and join us.

About the Role

We’re looking for a proactive, organised, and people-focused Workplace Manager to lead the day-to-day operations of our London HQ and help create an exceptional employee experience.

This is a hands-on role that combines workplace operations, employee experience, office management, and continuous improvement. You’ll ensure the office runs smoothly, efficiently, and compliantly while helping to shape a workplace culture where people feel supported, connected, and able to do their best work.

Working closely with the Workplace Operations Coordinator and cross-functional teams including People, IT, Finance, and Executive Assistants, you’ll oversee workplace systems, vendor management, office projects, events, health & safety, and operational processes. You’ll also play a key role in improving how we work by introducing smarter systems, automation, and AI-driven efficiencies across workplace operations.

This role is ideal for someone who enjoys balancing operational excellence with hospitality and employee experience in a fast-paced, scaling environment.

Key Responsibilities

Workplace Operations & Office Management

Lead the day-to-day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times

Partner with the Workplace Operations Coordinator to oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support

Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses.

Develop and continuously improve workplace systems, processes, documentation, and operational playbooks

Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend

Support with planning and execution of company events, including meetings, off-sites, socials, volunteering initiatives, and cultural programmes, ensuring a high-quality employee and stakeholder experience

Provide reception cover during absences, acting as a professional and welcoming first point of contact

Support upcoming office move activities including planning, communications, coordination, design, and execution

Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage.

Identify opportunities to improve efficiency and employee experience through smarter systems, AI tools, and workflow automation

Use data, reporting, and employee feedback to drive continuous improvement across workplace operations

Health, Safety & Compliance

Own day-to-day workplace health & safety processes and compliance requirements for the London office

Conduct workplace audits, DSE assessments, risk assessments, and maintain accurate compliance documentation

Coordinate with building management and external providers to ensure health & safety standards are maintained