Position Type: Full-time

Location: Philippines (Remote)

Schedule: Primarily local hours, with some US overlap

About the Company

Our client is a technology company focused on improving indoor air quality and building performance through connected environmental monitoring solutions. Their products combine smart sensors, cloud-based analytics, and building management system integrations to help commercial buildings improve air quality, optimize HVAC operations, reduce energy consumption, and support healthy-building certifications.

Their solutions are designed for enterprise and commercial environments, including large-scale building portfolios, and integrate with existing building systems and networks.

About the Role

We are looking for a Field Deployment Manager – Technical Solutions to lead the successful deployment of connected building technology across commercial properties while providing hands-on technical support for complex deployment and customer issues.

This is primarily a project ownership and deployment management role, with a strong technical component. You will manage deployments from pre-installation planning through final go-live, coordinating third-party installers, contractors, client IT teams, facilities teams, and other stakeholders.

Approximately 20% of the role may involve technical support and ticketing, focused primarily on issues that require genuine troubleshooting depth rather than routine support. Basic knowledge-base lookups, simple backend provisioning, and other straightforward requests will be handled internally.

You will not be responsible for performing physical installation work yourself. However, you should have enough hands-on technical knowledge to understand how connected building systems are deployed, diagnose issues, and confidently direct contractors or customer teams through on-site troubleshooting.

The ideal candidate combines technical depth with strong project ownership, business acumen, and customer-facing communication skills. You should be comfortable working with enterprise customers and taking ownership of problems from initial investigation through resolution.

Responsibilities

Deployment & Project Ownership

Own end-to-end deployment projects from pre-installation planning through final go-live.

Review building plans, floor plans, and construction drawings to determine appropriate device and gateway placement.

Coordinate third-party installers, low-voltage contractors, general contractors, client IT teams, facility teams, and other stakeholders.

Confirm site prerequisites are completed before installation begins.

Track device quantities, installation progress, logistics, dependencies, risks, and project milestones.

Identify potential deployment risks early and proactively develop solutions.

Provide technical direction to contractors and resolve deployment blockers.

Ensure projects remain organized, documented, and on track through completion.

Take ownership of issues beyond the minimum requirements when needed to ensure successful deployment.

Maintain clear project documentation, status updates, deployment records, and stakeholder communications.

Technical Deployment & Troubleshooting

Verify device installation, connectivity, configuration, and data reporting.

Troubleshoot practical networking issues involving IP addressing, DHCP/DNS, VLANs, firewall rules, ports, proxies, and connectivity.

Coordinate with customer network administrators to resolve network admission and access requirements.

Troubleshoot issues involving connected devices, gateways, sensors, cloud connectivity, and BMS integrations.

Determine whether deployment issues originate from the device, network, BMS, installation, or integration layer.

Remotely troubleshoot field issues and confidently guide contractors or customer teams through on-site resolution.

Ensure deployed devices are reliably connected and reporting clean data to the cloud or BMS.

Support technical escalations that require deeper troubleshooting beyond basic support.