About Metaforms

Metaforms is a vertically integrated AI SaaS platform for market research agencies around the world. The platform helps agencies improve speed, consistency, and delivery quality across research workflows that have historically depended on repetitive manual effort and hard-to-scale specialist knowledge.

The product surface is unusual. Surveys behave like programs, business workflows contain hidden operational nuance, and a small mistake can create real downstream cost for an agency and its clients. That means product thinking here is not about copying familiar SaaS patterns. It is about understanding how work is actually done, identifying where AI agents can reliably help, and shaping systems that feel intuitive to users while introducing genuinely new workflows underneath.

The Role

Metaforms is hiring a Senior Product Manager to define and ship new AI-native products and workflow experiences for research operations. This role sits at the intersection of user discovery, domain synthesis, product design, and engineering execution.

The right person is comfortable going end to end, from interviewing users and subject matter experts, to identifying operational bottlenecks, to translating business needs into concrete product requirements, to partnering closely with engineering through delivery.

This is a high-ownership role for someone who likes ambiguous spaces, can reason from first principles, and can build from zero rather than relying on existing category templates.

What You'll Own

User Discovery and Problem Definition

Conduct frequent user interviews with market research operators, project managers, programmers, and agency leaders to understand how work actually happens.

Turn messy qualitative input into clear product insights, problem statements, and opportunity areas.

Work closely with subject matter experts to separate surface requests from deeper workflow or systems problems.

Build conviction on where AI agents can remove manual effort, improve turnaround time, or increase quality without disrupting critical trust points.

Product Design and 0 to 1 Development

Define new product concepts, workflow patterns, and operating models for AI-assisted research work.

Design familiar-feeling user journeys that introduce new capabilities without overwhelming users.

Write product requirements that are specific enough for engineering to execute, while preserving room for iteration where the solution space is still emerging.

Iterate rapidly on prototypes, internal feedback, and early customer usage to converge on products that are both useful and operationally viable.

Cross-Functional Execution

Translate business requirements into clear engineering asks, including scope, constraints, acceptance criteria, and edge cases.

Partner tightly with engineering, design, operations, and domain experts throughout the build cycle.

Drive prioritization decisions by balancing customer value, technical feasibility, reliability risk, and speed.

Ensure the team is solving the right problem, not just shipping the fastest version of the first idea.

Product Quality and Adoption

Define what good looks like for product outcomes, user trust, and workflow adoption.

Identify failure modes in user flows, handoffs, and agent behavior, especially in high-consequence operational steps.

Close the loop between shipped behavior, customer feedback, and roadmap decisions.

Own rollout, onboarding, and change-management plans with customer success and operators so new workflows land in real agency production including how we measure adoption and efficiency gains.

What We're Looking For

Must Have

Product management experience with a strong track record of shipping software products from concept to launch.

Demonstrated ability to operate in ambiguous, early-stage, or zero-to-one product environments.

Gone beyond prompting with AI. At work or on the side, you’ve built a prototype, automated a workflow, or shipped a feature using LLMs, APIs, or agents, and can speak to the trade-offs you ran into.