LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.

You will

Value Realization & Adoption

Support Account Directors on Holding Companies to ensure products purchased are being utilized and that clients are receiving business value (and can articulate the ROI story)

Drive Adoption Across accounts

Assist with QBR planning, holistic account strategy, and cross-team collaboration with the larger account team

Provide the AD with the client research and performance metrics needed for their account planning and strategic advice to clients

Develop and deliver performance metrics and recommendations for Business

Reviews and ongoing client calls with the AD. These will enable the AD to provide best practices to clients.

Risk Mitigation & Renewals

Proactively identifies risks at least 6 months in advance

Drive Overall Revenue Growth

Identify upsell and expansion opportunities for CL/ AD

Performance metrics and open space analysis are provided to the AD to help with

renewal and upsell conversations.

Operations: Overseeing billing coordination, marketplace tasks, and platform adoption efforts

About you

Strong organizational capabilities:

Ability to plan for what you need to do

Are you able to anticipate multiple outcomes and plan for each scenario (Chess)

Resourcefulness

Ability to source/obtain information that you don’t inherently possess

Ability to navigate disparate internal and external resources

Not easily swayed from getting information necessary

Tact and presence:

Ability to craft & present summary of value delivered from customer's perspective

Strategic insight

Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.

Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.

Strong Relationship & Empathy

Ability to digest how product/process change might impact a customer’s business

Ability to communicate why change is disruptive and empathize with customer

Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers

Preferred Skills

Enterprise SAAS CSM or AM experience, with specific emphasis on Data Analytics, Cloud, Collaboration, or Identity

Minimum of 2-3 yrs as CSM/Account Manager,

Must have experience with accounts $2M+ in ARR, or negotiation and project management skills

Nice to have experience in managing 3-5 highly strategic accounts OR have experience managing 20+ $500k+ accounts at once

Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side

Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases

Familiarity with Salesforce or other CRM Software

Experience drafting QBRs, executive summaries

Experience managing renewals and partnering with Sales on upsells/cross-sells

Strong Organizational and Project Management skills

Advertising Agency experience- either working at or directly with agencies Experience working in or directly with an advertising agencies/ holding companies

Nice to have:

Internship experience during college prior to entering the workforce

Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)

This is a hybrid, 2 days a week in-office position in New York City.

The approximate annual base salary range is $76,500 to $90,000. This position is also eligible for variable incentive compensation targeted at 20% of base salary, subject to the terms of the applicable incentive compensation plan. Accordingly, the on-target earnings (OTE) range for this role is approximately $91,800 to $108,000, assuming achievement of target performance goals. Actual compensation will depend on a number of factors, including the applicant’s experience, knowledge, skills, abilities, geography, performance, and internal equity among our team.