About LILT

AI is changing how the world communicates — and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Dance in the customer's shoes; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.

Location: Remote (US) or hybrid in Boston, New York or Washington, D.C. US time zone; East Coast or Central preferred.

Team: Production, Life Sciences

Reports to: Director, Production

Direct reports: US time zone project managers

The Production Team at LILT

LILT’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, customer onboarding and program management, quality, and talent management, working with some of the world’s largest organizations.

Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

What You’ll Do

The Life Sciences Program Manager reports directly to the Director, Production and is responsible for providing successful Program Management for a portfolio of complex accounts.

The Life Sciences Program Manager is responsible for implementing and maintaining successful service delivery strategies to meet SLAs and desired business outcomes.

The Life Sciences Program Manager drives cross-functional and multi-stakeholder initiatives both internally and externally, and is accomplished at collaborating with team members at every level.

Key Responsibilities

Produces competitive and well reasoned quotations, with necessary caveats and assumptions, including scoping for Life Sciences services such as linguistic validation, back translation/reconciliation, regulatory review, and certified translation.

In collaboration with Solutions and Product, will drive the implementation, testing and iteration of complex technical production workflows to ensure optimal efficiency and compliance with client SOPs and regulatory requirements.

Demonstrates strong analytical capabilities to monitor and control production team performance against KPIs.

Directs tasks for production resources to meet and exceed KPIs and customer SLAs.

Regularly reports internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.

Communicates seamlessly with client contacts (including clinical operations, regulatory affairs and medical affairs stakeholders), local colleagues, freelancers and internal project team members.

Manages production escalations, drives RCA and CAPA to completion, maintaining audit-ready documentation in line with GxP and client quality system requirements.

Conducts post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.

Implements process and workflows, escalating requirements for customizations/deviations for appropriate consideration.

Demonstrates a deep understanding of all production workflows and processes related to their accounts, including Life Sciences-specific workflows such as linguistic validation, back translation and reconciliation, and regulatory submission content.