The Opportunity

Two mature SaaS products, two separate stacks, US and EU regions, tens of millions of end users, and no one fully owning reliability yet. That is your seat. In 90 days you will have both environments mapped, SLOs and alerting live, and an on call rotation running, plus one measurable win on uptime or cloud spend. You report straight to the CTO, so your decisions set the standard for how a small, AI heavy team scales.

What You'll Own

SLOs for the paths customers feel first (SDK delivery, login, the product builder, AI features), backed by alerts people actually act on

Kubernetes, networking and autoscaling on GCP and/or AWS across both regions, with upgrades that land quietly and cloud plus LLM spend trending down

The data layer: ClickHouse alongside Postgres or MySQL, with replication, backups you have actually restored, and capacity that stays ahead of growth

Infrastructure as code across cloud, networking and Cloudflare, until nothing important is configured by hand

Incident leadership: rotation design, response, root cause, and the follow through that stops repeats

A release pipeline that lets the team ship several times a week, with progressive rollouts and rollbacks in minutes

Enterprise readiness: tenant isolation, rate limiting, dedicated environments, and the controls and evidence behind SOC 2

What We're Looking For

7+ years in SRE, DevOps or platform engineering, including 3+ owning production for a SaaS product

Deep hands on GCP and/or AWS

Kubernetes in production: deploys, networking, scaling, version upgrades

Terraform or an equivalent IaC tool used on real production systems

ClickHouse or another columnar database in production, plus PostgreSQL or MySQL

Experience running distributed, multi region systems and leading incidents end to end

CI/CD with progressive delivery and a proven rollback strategy

C1 or C2 English, comfortable walking engineers and executives through infrastructure tradeoffs

Nice to Have

Daily use of AI coding agents (Claude Code or similar) in infra work

Depth in the Grafana stack: Prometheus, Loki, OnCall

Hands on time in a SOC 2 or ISO 27001 audit

Operating embedded JavaScript or mobile SDKs at high volume

Tools and Stack

GCP / AWS · Kubernetes · Terraform · Cloudflare · ClickHouse · PostgreSQL / MySQL · Grafana · Sentry

Details

Location: Remote, Argentina

Time Zone: Strong overlap with US working hours required

Salary: Competitive. $90,000 - $110,000 usd yearly

Type: Full time

About the Company

A B2B software group running two established products that live inside their customers' applications: one helps users adopt software, the other delivers in app product updates. Together they reach tens of millions of end users across the US and Europe, built by a lean engineering team that works with AI tools every day.