The team at Klim is building the operating system for regenerative agriculture. We help farms restore their soil - and we turn that into real, measurable business value for the food companies, banks and insurers who depend on it.

We’re a Berlin-based agritech startup backed by $22M in Series A funding, partnering with global food leaders such as Nestlé and ADM to build supply chain resilience through regenerative agriculture. Since 2020, we’ve supported +4,000 farmers managing over 900,000 hectares.

Join our incredible team of 80+ dedicated people across Germany, the UK, Poland and Czechia to help build a more sustainable, resilient food system and drive real climate impact.

Your mission

In this role, you will own and grow strategic customer relationships with leading food and agribusiness companies after contract signature.

You will act as the central point of ownership for your accounts — ensuring successful project delivery, building trusted relationships with stakeholders, driving long-term customer value, and identifying opportunities to expand partnerships over time.

This is not a traditional support or implementation role. You will combine strategic account management, customer success, commercial ownership, and cross-functional orchestration to help scale regenerative agriculture programs across global supply chains.

You’ll work closely with commercial, product, operations, climate, and farmer success teams to ensure customers achieve measurable outcomes while helping Klim grow through renewals, upsells, and long-term partnerships.

Your responsibilities

Own strategic customer relationships

Serve as the primary point of contact and strategic partner for key enterprise customers

Build strong relationships with stakeholders across sustainability, procurement, sourcing, operations, and leadership teams

Understand customer goals, challenges, and organizational dynamics to proactively guide accounts toward success

Drive customer success and value creation

Ensure successful onboarding, implementation, and long-term adoption of Klim programs

Define success metrics jointly with customers and proactively track progress against them

Lead regular business reviews, strategic planning discussions, and executive updates

Identify risks early and coordinate internal teams to resolve issues proactively

Own expansion

Drive account growth, and additional opportunities within existing customer relationships

Identify opportunities to expand regenerative agriculture programs across business units, geographies, or supply chains

Collaborate closely with sales leadership on account strategy and commercial planning

Coordinate cross-functional execution

Orchestrate collaboration across Product, Operations, Climate, Data, and Farmer Success teams

Ensure timelines, deliverables, and customer commitments are managed effectively

Help improve internal processes, playbooks, and customer experience as we scale

Act as the voice of the customer

Bring customer feedback and market insights into product and strategy discussions

Help shape scalable customer success processes and best practices

Contribute to a culture of operational excellence and customer-centricity

Your profile

Customer-facing experience

4–8 years of experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles

Proven ability to manage and grow complex B2B customer relationships

Experience working with enterprise customers and multiple stakeholders

Strong commercial and strategic mindset

You think beyond delivery and understand how to create long-term customer value

You are comfortable discussing business goals, expansion opportunities, and commercial outcomes

You proactively identify risks, opportunities, and next steps

Excellent communication and ownership

Strong executive communication and stakeholder management skills

Highly organized with the ability to manage multiple complex projects and priorities

Collaborative and comfortable working cross-functionally in fast-moving environments