Why Join Ivo?

Contracts are the oldest business technology in human history. They allow us to collaborate: they define what we promise each other, how we work together, and what happens when things go wrong.

Ivo builds AI products that helps companies like Meta, Uber, IBM, Intel, DoorDash, Mitsubishi Electric, and Coinbase solve their most difficult contracting problems. We think that large language models have created an opportunity to fundamentally change how businesses collaborate with each other.

At Ivo you will work on challenging problems with colleagues who have high standards for each other, move fast, and care deeply about their craft.

The Opportunity

Enterprise customers judge Ivo not just by product quality, but by how confidently and competently we onboard them. The Implementation Specialist is the person who turns a signed contract into a real, working system customers trust. This role sits at the center of customer experience, operational rigor, and long-term retention — and will be foundational as Ivo continues to scale upmarket. You will be responsible for onboarding large, complex customers into Ivo’s intelligence tool. This role owns the end-to-end implementation experience in close partnership with Customer Success Managers (CSMs), acting as the customer’s primary guide through scoping, configuration, workflow design, and early value realization within Intelligence.

This is not a sales or solutions consulting role. You will work closely with senior lawyers, legal operations, and technical stakeholders at enterprise customers to design and deliver onboarding plans that reflect real-world complexity, existing systems, and high expectations.

What You’ll Do

Own Enterprise Onboarding & Delivery

Lead post-sale onboarding for large, complex enterprise customers, from kickoff through initial steady-state usage

Act as the customer’s primary implementation owner, coordinating closely with the assigned CSM

Build trust with senior customer stakeholders by demonstrating strong judgment, structure, and follow-through

Scoping & Implementation Design

Facilitate structured scoping sessions to understand customer objectives, priorities, workflows, and constraints

Translate customer goals into clear implementation plans, including:

Workspace structure and document scope

Workflow design and prioritization

Integration considerations with existing tools (e.g., Salesforce, Sharepoint and Google Drive)

Create project plans around timelines, dependencies, and outcomes

Workflow & Intelligence Setup

Design and support customer-specific Intelligence workflows, intake mechanisms, and fact extraction use cases

Ensure configurations align with customer operating models and long-term scalability

Partner with internal teams (legal engineering, product, support) to deliver solutions that meet customer requirements

Training & Enablement

Deliver tailored training sessions for customer teams on:

Intelligence workplace setup and usage

Fact extraction and query workflows

Best practices for scaling usage across teams

Ensure customers feel confident operating independently while knowing when and how to engage Ivo for support

Ongoing Implementation Support

Manage implementation-related requests during onboarding in line with defined SLAs and complexity tiers

Provide clear status updates, risk flags, and recommendations to both customers and internal stakeholders

Identify patterns across implementations and contribute to process improvements, templates, and playbooks

What We're Looking For

4–8+ years in implementation, professional services, onboarding, or customer delivery roles for complex B2B SaaS products

Significant experience working with enterprise customers and navigating multi-stakeholder environments

Strong ability to scope ambiguous problems, design structured solutions, and execute against them

Technically fluent enough to discuss data models, integrations, workflows, and system constraints (without needing to be an engineer)

Strong customer presence with demonstrated experience managing complex customer projects and software roll-ours