Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.

Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.

Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.

The role

Ready to own the relationship with some of the most interesting clients in Ukraine and Eastern Europe? As our Customer Success Manager (Renewals & Growth), you will be the trusted advisor and the face of Ideals for about 180–200 clients. They rely on our Virtual Data Room and Ideals Board for high-stakes moments like fundraising, due diligence, and board decisions.

You will guide clients from their first onboarding session through adoption, renewal and growth, and you will see the direct impact of your work on their success and on ours. You’ll partner with Sales, Product, Marketing and Support, and your clients’ feedback will help shape what we build next.

This role is evolving towards a more commercial focus, with more room to lead renewal, upsell and cross-sell conversations. If you love building lasting relationships and want to grow your sales and negotiation skills, this is a great place to do it. You’ll work remotely, with the tools, AI support, and autonomy you need to do your best work.

What you will do

Onboard new clients: learn their goals and run kick-off trainings

Build strong, long-term relationships through regular contact, account reviews and quick support by email or phone

Monitor client activity in the VDR, spot issues early and drive adoption and retention

Lead renewals, upgrades and new contracts, preparing proposals and supporting materials

Identify upsell and cross-sell opportunities, including Ideals Board

Create case studies and testimonials, secure client reviews for the referral program, and run exit interviews with churned clients

Collaborate with Sales, Product, Marketing and Support

What you bring

2-3+ years of experience in Customer Success or Account Management (or a similar role)

Proven experience with renewals, upsell and leading contract negotiations

Strong communication and relationship-building skills, with a customer-first mindset

Sales drive and a results-oriented approach

Accountability, structure and strong self-organization, as you will work remotely

Experience working with both Ukrainian and international clients

English at C1 level for client and team communication

Nice to have

Background in outbound sales (SDR, BDR or Account Executive) before moving into Customer Success or Account Management

Experience with CRM or Customer Success platforms (HubSpot, PlanHat, Gainsight)

Experience using AI tools to analyse client portfolios and speed up your work

Experience in B2B SaaS

Our assessment process

Screening call with the TA Specialist (40 min)

Role Play (45 min)

Competency-based interview with the TA Specialist (90 min)

Hiring Manager interview (90 min)

What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

Remote-first flexibility to shape your ideal workday

Home workplace budget

Resilient home budget for Ukraine-based teammates

Resilient office in Kyiv & co-working expense coverage

Individual IT budget for extra equipment

Top-tier tech and AI-powered tools

For your growth

Access to Ideals Academy with numerous courses

Investment in external learning and development activities

Guidance in Personal Development Plan creation

Professional literature and subscriptions coverage

Support of your passion as a speaker or writer

Internal talent mobility opportunities

For your well-being

Medical insurance and Wellness Package for sports activities