Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We don't just simulate risks. We build the tools that detect and stop them.

Why this role matters

At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. We are looking for a Customer Onboarding Manager to join our Customer Success team as one of our first feet on the ground working locally with our APAC customers. Currently, onboarding projects are carried out from Europe, and you will play a crucial role in moving these operations closer to our customers. By guiding mid-market and SMB customers through their initial setup, launch, and handover, you will ensure they achieve maximum value from our platform — while also helping to build and shape the onboarding processes that will define how we operate across the region.

What you'll own and drive

Own customer onboarding projects end-to-end, from the initial kickoff through technical setup, launch, and successful handover.

Manage multiple customer implementations simultaneously, ensuring rigorous prioritization and keeping customers accountable for actions and timelines.

Guide customers through a standardized technical implementation process, explaining technical requirements clearly to non-technical stakeholders.

Drive customer Proof of Concept (POC) projects together with the Account Executive, defining clear success criteria upfront and coordinating technical validation, stakeholder alignment, and customer engagement toward conversion.

Drive change management within customer organizations, helping them build internal communication strategies and launch plans that drive user adoption, not just technical implementation.

Troubleshoot straightforward implementation challenges and collaborate with specialists when advanced support is required.

Recommend appropriate onboarding approaches based on customer goals, setting clear expectations around timelines and responsibilities.

Collaborate closely with Sales, Customer Success, and the EMEA onboarding team — acting as a key connector between internal stakeholders and your customers.

Represent Hoxhunt in frequent face-to-face customer interactions, building strong relationships through on-site meetings and relationship-building activities typical of the APAC market.

What success looks like

In your first 3 months you'll: Master the Hoxhunt platform and onboarding methodology, begin managing a portfolio of mid-market and SMB customer implementations, and establish strong cross-functional relationships with your local and global colleagues.

By month 6 you'll: Autonomously drive customer onboardings to successful launches, consistently hit project timelines, and actively contribute to making the onboarding process more scalable and efficient for the APAC region.

What makes you thrive here

You have

2 or more years of experience in customer onboarding, implementation, Customer Success, account management, or another customer-facing SaaS role.

Proven experience managing multiple customer projects simultaneously in a fast-paced environment, with strong organizational and prioritization skills.

The technical confidence to discuss SaaS setups, gather necessary technical prerequisites, and guide customers through implementations, without needing to be a deep technical expert. Curiosity and willingness to learn technically is what matters.

Strong customer communication skills, a proactive attitude, and the ability to maintain momentum and accountability across multiple stakeholders.

A collaborative mindset — you thrive working closely with Sales, CS, and cross-functional teams, and understand that success here is a team effort.

Comfort navigating ambiguity and building things from scratch as APAC processes are still being shaped, and you'll play an active role in defining them.