About Hiya

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

About the Role

We are hiring a Country Manager, Japan to lead Hiya’s commercial growth and carrier partnerships in Japan. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in one of the world’s most sophisticated telecom markets.

As Country Manager, you will be Hiya’s senior commercial leader in Japan, owning our market strategy, key customer relationships, new business development, and long-term growth. You will manage the full commercial lifecycle, from developing the market and building executive relationships through to deal negotiation, execution, and account expansion.

You will work closely with regional sales leadership and teams across Product, Marketing, Legal, Customer Success, and Leadership to bring Hiya’s voice intelligence solutions to market and establish a strong, sustainable presence in Japan.

This role is critical to Hiya’s continued growth in APAC. You will have significant ownership and autonomy, representing Hiya with some of Japan’s largest Mobile Network Operators, technology companies, and industry stakeholders.

What You'll Do

Develop and execute Hiya’s commercial and go-to-market strategy for Japan

Own Hiya’s commercial performance and growth across the Japanese market

Build and maintain senior executive relationships with Japanese telecom operators and strategic partners

Identify, develop, and close new business opportunities

Lead complex commercial negotiations and long-term partnership discussions

Drive revenue growth across new and existing accounts

Build Hiya’s presence, credibility, and network within the Japanese telecom ecosystem

Represent customer and market needs internally to help shape product and go-to-market strategy

Coordinate cross-functional teams across Japan, APAC, Europe, and the US to support successful launches and partner growth

Track market dynamics, competitive activity, and regulatory and industry trends

Act as a senior representative for Hiya in Japan with customers, partners, and relevant industry stakeholders

What We Are Looking For

7+ years in business development, strategic partnerships, enterprise sales, operator sales, or commercial leadership

Strong experience working with Japanese telecommunications operators or large enterprise accounts

Proven track record of closing complex, multi-stakeholder deals

Strong network and credibility within the Japanese telecom or technology ecosystem

Strong executive presence and the ability to build trusted relationships with senior stakeholders

Commercially driven, with sharp strategic thinking and strong execution capability

Comfortable operating independently in a fast-moving, ambiguous environment with significant autonomy

Deep understanding of the Japanese business environment and how to navigate complex enterprise sales processes

Must hold valid right-to-work status in Japan

Fluent or native-level Japanese and strong professional English

You’ll Likely Stand Out If You Have

Experience with enterprise SaaS growth, customer success, customer onboarding, Experience in telecom services, mobile networks, voice, fraud, identity, or security products