About RouteThis

RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems before the subscriber ever needs to call.

The Role

Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we’re looking for a Senior Enterprise Account Manager.

RouteThis is looking for a highly motivated individual to fill this key role in driving new revenue through new Enterprise logos and existing customer expansion. In this role you will be leading complex Enterprise Sales, drawing on your previous Enterprise sales expertise.

You will be provided with the autonomy and opportunity to manage large global accounts, working to solve complex customer challenges, leading large virtual account teams, navigating complex organizations, and driving deals to closure. You will work closely with a team of professionals to continuously increase market penetration, disrupt an industry that is ripe for disruption, and drive significant revenue. You will be maniacally focused on building a strong pipeline, developing unique value propositions, driving account teams to deliver successful outcomes, and creating value in a space where companies might not easily associate your solutions to solve their pains.

What You'll Do

Understand, articulate, and navigate the unique RouteThis Value Drivers we deliver to customers and prospective clients, including our AI-powered solutions and how they drive measurable operational and customer experience impact

Position and sell AI-driven products and capabilities by clearly translating technical functionality into business outcomes for Enterprise buyers

Educate and guide customers on the strategic application of AI within their organizations, helping them build internal business cases for adoption

Develop and execute on an outreach strategy for your target accounts with the assistance of marketing, sales leadership, etc.

Exceed pipeline and revenue goals on a quarterly basis

Effectively navigate Enterprise organizations, multi-threading through key stakeholders at all levels and developing champions who are “selling” on our behalf

Lead complex conversations around innovation, automation, analytics, and AI transformation initiatives

Manage multiple enterprise sales cycles with 6 to 12 month purchasing cycles, with typical deal sizes in the high six figures

Track all opportunity details including use cases, AI applications, Value Drivers, accurate timing, next steps, dollar amounts, forecasting, etc. in Salesforce.com

Work closely with marketing and product teams to provide feedback based on customer interactions, especially related to AI capabilities, competitive positioning, and market demand

Maintain balance in your pipeline (early/mid/late) as well as pipeline velocity and conversion rates

Manage the client and internal teams through the customer journey, ensuring alignment on AI implementation expectations and outcomes

Partner with customer success to ensure high satisfaction, adoption, and expansion within your accounts

What You Bring

8+ years in B2B SaaS sales at the Enterprise level

Demonstrated experience selling complex, technical solutions, ideally including AI, analytics, automation, or data-driven platforms

Comfort discussing AI concepts (machine learning, predictive analytics, automation workflows, data insights) with both technical and business stakeholders

Demonstrated excellence selling to VP and C-level executives

Proven ability to translate emerging technologies into clear ROI and business value

Superior written and verbal communication skills

Consistently deliver high 6+ figure deals

Thrive in a fast-paced, self-starting environment

Have the ability to efficiently prioritize time

Validated quota achiever (top 10% in your company)

Team-selling experience is a must-have

Telecommunications experience is helpful but not required