Senior Product Manager

Brightline is redefining what pediatric behavioral health care looks like for families across the country, and we're looking for the Senior Product Manager who will bring that vision to life.

This role owns product direction and delivery for a defined area, starting with clinical operations, internal tools, and partner integrations. You'll take on important business problems, work closely with Engineering, Design, Clinical, Operations, Growth, and Data, and be accountable for the outcomes in the area you own.

Why This Role

Every hour a clinician spends working around a clunky process is an hour they aren't spending with a family. This role starts there: improving how our clinical and operations teams work and how our systems connect with partners, so our teams can serve more families without adding unnecessary work or cost. Over time, your scope may grow to include the member and caregiver experience, engagement, and growth.

We want someone who can figure out which problems are worth solving, make practical tradeoffs, and measure whether the solutions are working. Experience using AI and automation to improve workflows is important, but the outcome matters more than the technology.

Responsibilities

Product Direction and Discovery

Own product direction and delivery for your area, starting with clinical operations, internal tools, and partner integrations

Spend time with clinicians, care teams, members, and operations staff to understand problems before deciding what to build

Set priorities and a clear roadmap, making tradeoffs based on member needs, clinical quality, business value, effort, and risk

Evaluate build versus buy options, vendors, and integrations, and work with partners through launch and ongoing improvement

Delivery and Adoption

Improve workflows and tools that help teams serve more families without adding unnecessary work or cost

Find practical uses for AI, automation, and data, with attention to reliability, privacy, and clinical safety

Work with Engineering, Design, Clinical, Operations, Growth, and Data to deliver products and drive adoption

Communicate decisions and risks clearly and keep partner teams aligned

Measurement and Learning

Define a small set of measures for your area, such as clinician capacity, cost to serve, conversion, engagement, reliability, or member experience, and own the results

Use research, analytics, and feedback to learn what is working and change course when needed

Requirements

5+ years of product management experience, preferably in healthcare or health technology

Track record of owning a product area and its outcomes from problem definition through launch, adoption, and measurement

Hands-on experience with internal tools, operational workflows, or partner and vendor integrations

Strong product discovery skills and sound judgment about what to build, what not to build, and why

Ability to connect product decisions to business outcomes, including growth, clinician productivity, cost, and member experience

Comfort working with data, product analytics, and experimentation

Practical experience using AI or automation to improve a product or workflow

Clear communication, good follow-through, and comfort working in a growing company where priorities can change

Comfort working with data, product analytics, and experimentation, SQL experience is a plus

Hands-on experience with internal tools, operational workflows, or partner and vendor integrations; experience across both internal tools and third-party integrations is preferred

Benefits, Perks & Stipends

We invest in our people with a comprehensive benefits package designed to support your health, your family, and your life outside of work:

Health coverage: Medical, Dental, and Vision insurance, plus Long-Term Disability, Life Insurance, a Flexible Spending Account, and a 401(k)

Time to recharge: 12 Company Holidays, Floating Holidays, and Paid Time Off — plus a company-wide Holiday Shutdown between Christmas and New Year's, so you can truly unplug knowing your teammates are offline too